College Road Surgery - Kingstanding

I went to the surgery for my Covid vaccine and must say it was extremely well set up. I felt very safe, was welcomed into the surgery, hand sanitiser was available on entrance and I was only there a matter of minutes. My only concern is that on the Doctors online system that patients access is showing that I didn't attend the appointment, I phoned the surgery to query this and they have assured me I am showing on there records that I have been vaccinated!

Phone call appointments are very difficult to book as its all via the phone. The appointments, themselves, are very good.

Hard to get an appointment

College road surgery have been fantastic at looking after my family and myself

I feel that sometimes the doctors rush when having a consultation and I often come out thinking I've forgotten to discuss things because of feeling under pressure in the room.

Great experience talking to my GP via telephone link. Really simple process after he sent me the link via text. He was able to see my issue and prescribe medication accordingly with the prescription being sent directly to the pharmacist for me to collect with half hour. Great service.

Called for an appointment with a doctor and although had to wait to speak with someone on reception was greeted by very friendly staff who took my details to arrange for a doctor to call me back.

Really good service. Always receive good care. Only concern would be trying to get an on the day appointment, this can prove difficult at times. Online booking system could be better by making more appointments available.

No issues with surgery - been under them for years - Sometimes difficult to get an appointment but that's expected.

I booked an appointment on the morning to see a doctor. I got an appointment the same morning and was actually seen before my appointment time. After seeing the doctor he said I was due my Flu and Pneumonia injections and rather than go away and come back he emailed the nurse downstairs and I was seen by her within 10 minutes of leaving the doctors room - I left feeling much happier knowing I'd seen a doctor and had my yearly immunisations. My only concern is getting through in the morning to get an appointment, I literally have to constantly press redial until I get through and then have to hope there are some appointments left which isn't always the case. I am also registered online with the surgery which is fantastic for ordering repeat prescriptions but not so good for booking appointments as there are only a few made available, probably due to most people still phoning and not using the online system, so understandable really. Overall a good practice at which I'm always treated with respect and dignity.