College Road Surgery - Kingstanding

Very good doctors and reception staff.

The last 3 years at this surgery the service has gone completely down hill. I am unable to get an appointment at a specific time and usually only telephone appointments are available which is no good when your at work and can't always answer your phone. Also I don't see why you should tell the receptionist what is wrong with you it should be private between you and the doctors (the doctors always ask why your ringing so the information obviously hasn't been passed on).The practice also doesn't like to refer you to a relevant specialist they just prescribe the cheapest meds they can and quite often the wrong meds .I could go on.

Used to be a good surgery. Can understand changing practices due to covid but they show no sign of returning to online bookings even for a phone call. We have logged over 150 attempts most times when calling the surgery to book an appointment only to be told to try the next day. When you have a telephone appointment they can’t give an approximate time for the call. This makes it impossible for people who have continued to work during the pandemic to access their services. They seem to assume patients are at home all day and it is unfair on those who have to work. They should review this and at least offer a rough idea for the call, surely they can schedule them if they have reduced face to face appointments? A return to online booking for telephone appointments would we welcomed too.

The service is good and the practice offers a range of services for their patients. It's very difficult though to get through on the day to book an appointment and the surgery doesn't offer any advance bookings.

Excellent service. I rang & was offered a telephone callback which I received in 1 hour. GP was very efficient & after consultation asked me to go into the surgery. This was organised within 30 minutes. Surgery took my temperature & offered hand sanitizer. Myself & GP wore masks. A good experience.

Very friendly and extremely helpful I cannot fault any of the staff.

I went to the surgery for my Covid vaccine and must say it was extremely well set up. I felt very safe, was welcomed into the surgery, hand sanitiser was available on entrance and I was only there a matter of minutes. My only concern is that on the Doctors online system that patients access is showing that I didn't attend the appointment, I phoned the surgery to query this and they have assured me I am showing on there records that I have been vaccinated!

Phone call appointments are very difficult to book as its all via the phone. The appointments, themselves, are very good.

Hard to get an appointment

College road surgery have been fantastic at looking after my family and myself