College Road Surgery - Kingstanding

The GP is okay and the appointments system works well. It's a helpful and accessible service.

It is frustrating as they don't have any appointments. You try to call them and you wait 10 minutes. If you get an appointment you speak to a GP. Last week I was told to go to 111 or the pharmacy as they couldn't help me with my issue.

It's very good. To see a doctor and get an appointment is very difficult however.

A good surgery. They made a quick referral for hospital treatment. It can be a challenge to get an appointment which is frustrating. Everything seems to have changed since the covid pandemic and has made access harder.

I can get an appointment quite easily but I have to see a different doctor all of the time there is no continuity of care.

Mom was referred on from dermatology at Good Hope. There was a little wait but nothing to be concerned about. She was kept well informed about what was happening anyway.

They are good. I don't think a lot of people see the doctors face to face without a telephone conversation first. They are okay if you don't mind ringing 23 times before you get through. I don't expect to get straight through first time and they are very good.

GP is very poor and staff and management are very poor. Getting an appointment with a GP took a week. Really unsatisfied. I am rating them very poor.

I am a very happy and satisfied patient. GP is great.

The receptionist are front line, you can't get past them, can't see the GP. 93 calls I made and they said they had all gone. I was told to phone back at midday, and when I did they had all gone. There's a poster inside the surgery that says to prebook appointments and when I tried to, they said I couldn't. The receptionists are very abrupt and unpleasant, to be approached in that manner - it's not good. The receptionists are not nice. The doctor told me to make a follow up appointment wen I saw them and the receptionist wouldn't make it for me.