College Road Surgery - Kingstanding

Difficult to get through to, I can sometimes get appointments, but not always. If it takes a long time, there's no appointments available.

Usually really good. They have a patient experience group. We have had an experience where my husband has COPD, he was having problems with his breathing and was struggling. I rang up the surgery and the receptionist said they wouldn't see him face to face but would speak with him over the phone. The doctor eventually rang us up and said he would have sent to him to hospital had he known how severe his symptoms were. The receptionists are not correctly relaying the information to the doctors, there needs to be more training for them on how to navigate people to the right service. It's scary that she made the wrong decision, they need to be on the ball. But they are usually very good.

Can't get an appointment, takes a while on the phone. Keep trying at 8am, loads of people in front of you, then you try again at 12pm, you get right down to number 1 and they cut you off.

My last consult was over the telephone. I can call the surgery for an appointment and they're very good. The phone can ring for a while before they answer but they're good.

Not long been. They said everything was okay. Tend to book when I need to and they give me an appointment within a week or so.

Not great, I can’t get an appointment with them and they take a tenacious amount of time to answer the phone. I give up most of days because what’s the point in hanging on for there to be no appointment.

Haven’t got the need to go. Referral to memory clinic, they have send a letter to say appointment is in progress. Didn’t take a long time to get appointment this time.

I can’t understand it but before covid waiting rooms were heaving then you go now and wonder why I am waiting so long because room is empty. How can a doctor assess you over the phone. Feel like you self-assess a lot.

They’re okay, they’re alright. At the moment you have to call up to make an appointment, there’s five people in the queue then you get through and sometimes they have appointments and sometimes they don’t. Sometimes I can speak to them face-to-face or on the phone.

Time consuming, phone call after phone call. Ring out 8am don’t get through.