College Road Surgery - Kingstanding

Mom was referred on from dermatology at Good Hope. There was a little wait but nothing to be concerned about. She was kept well informed about what was happening anyway.

They are good. I don't think a lot of people see the doctors face to face without a telephone conversation first. They are okay if you don't mind ringing 23 times before you get through. I don't expect to get straight through first time and they are very good.

GP is very poor and staff and management are very poor. Getting an appointment with a GP took a week. Really unsatisfied. I am rating them very poor.

I am a very happy and satisfied patient. GP is great.

The receptionist are front line, you can't get past them, can't see the GP. 93 calls I made and they said they had all gone. I was told to phone back at midday, and when I did they had all gone. There's a poster inside the surgery that says to prebook appointments and when I tried to, they said I couldn't. The receptionists are very abrupt and unpleasant, to be approached in that manner - it's not good. The receptionists are not nice. The doctor told me to make a follow up appointment wen I saw them and the receptionist wouldn't make it for me.

Difficult to get appointments. I phone early in the morning each day. Long at times, it's about 45 minutes. I make sure of this to ensure I can get appointments.

Difficult to get through to, I can sometimes get appointments, but not always. If it takes a long time, there's no appointments available.

Usually really good. They have a patient experience group. We have had an experience where my husband has COPD, he was having problems with his breathing and was struggling. I rang up the surgery and the receptionist said they wouldn't see him face to face but would speak with him over the phone. The doctor eventually rang us up and said he would have sent to him to hospital had he known how severe his symptoms were. The receptionists are not correctly relaying the information to the doctors, there needs to be more training for them on how to navigate people to the right service. It's scary that she made the wrong decision, they need to be on the ball. But they are usually very good.

Can't get an appointment, takes a while on the phone. Keep trying at 8am, loads of people in front of you, then you try again at 12pm, you get right down to number 1 and they cut you off.

My last consult was over the telephone. I can call the surgery for an appointment and they're very good. The phone can ring for a while before they answer but they're good.