College Road Surgery - Kingstanding

Not long been. They said everything was okay. Tend to book when I need to and they give me an appointment within a week or so.

Not great, I can’t get an appointment with them and they take a tenacious amount of time to answer the phone. I give up most of days because what’s the point in hanging on for there to be no appointment.

Haven’t got the need to go. Referral to memory clinic, they have send a letter to say appointment is in progress. Didn’t take a long time to get appointment this time.

I can’t understand it but before covid waiting rooms were heaving then you go now and wonder why I am waiting so long because room is empty. How can a doctor assess you over the phone. Feel like you self-assess a lot.

They’re okay, they’re alright. At the moment you have to call up to make an appointment, there’s five people in the queue then you get through and sometimes they have appointments and sometimes they don’t. Sometimes I can speak to them face-to-face or on the phone.

Time consuming, phone call after phone call. Ring out 8am don’t get through.

Could book appointments in advance. Could get prescriptions easily and they helped with my mental health.

Never get an appointment. Nearly 3 years on from covid and its still telephone appointment. Have to tell the receptionist the issue and then tell the doctor and they decide whether to see you in person. Had to beg to get my C section scar looked at. Offered my post-partum check up over the phone when I'd had a C section. Its not on. Can't be done, I need to be seen.

They're fine, I'm not able to get appointments easily and when I do, they offer telephone appointments only.

Very good and helpful. The staff is always happy to help.