Eaton Wood Medical Centre

This GP surgery since March has cancelled my dad's diabetic review 5 times in row due to staff sickness, everything it takes weeks to book back in. Now they are refusing to prescribe his medication for his diabetes as he hasn't had a review, however I have all the texts of them cancelling all the appointments, this is disgusting without his medication he will get worse, yet they have continued to cancel his appointment, they never phone send me his daughter a text and then takes forever to get him booked back in, where is the duty of care that they are meant to over see???
I look after my Dad etc...

It's gone online and it's a struggle for my dad. I use the portal but trying to ask a question can be difficult.

Hard to get appointments and they keep changing the system.

They found something on my son's 8 week check up and referred him onto Solihull hospital which was good.

It took roughly a week to get referred for an x-ray by my GP. I was having issues with my chest and a cough that I've had for a while. They suggested I get referred to check for anything.

It's difficult. There are always queues on the phones and your number 30. You wait 1 hour to get through and when you do you usually get an appointment. The staff are good, friendly and helpful. I always feel listened to. I have been referred quickly too.

It's difficult to get appointments so you have to go elsewhere or wait it out. We were supposed to go there and get dressings changed but they didn't do it so we ended up going to the hospital A&E and was sent around the houses to get it sorted. I ended up doing it myself as no one would help.

Very difficult to get an appointment and seeing your own GP is impossible. It's always a new locum.

I contacted the GPs asking for referral to a service to discuss my weight and BMI. I have mobility issues and regularly need steroids. They initially sent me to play 5 aside football which is wholly unsuitable. I eventually got sent through to a group for disabled people. They just talked about weight loss, very similar to Noom. I had already told GP what I had tried including Weight Watchers, Slimming World and Noom.

I have to ring at 8AM to get an appointment and then I'm in a queue. If I'm not number 1 then I wont get an appointment and I have to call again the next day.