Eaton Wood Medical Centre

Let down in all aspects of care in this practice. I am currently in the process of changing GP's. I can never get an appointment or even speak to a doctor. The reception staff off hand and very condescending if you ever manage to get through. I usually only go to the surgery twice a year once for a flu jab and once for a diabetic check. I have had to keep myself safe over the last year in the pandemic as I could not get to speak to a doctor with the concerns I had and no chance of booking a check up either. I spent 49 minutes waiting in the queue on the phone one time and I eventually was put through and it seems as though the phone was just picked up, not answered and was just put back down to cut me off. I know it has been a very bad year 2020 but this problem has been going on for some years now. I changed to Pharmacy 2 U for my repeat prescriptions and the surgery even got that wrong. They used to be really good but have failed miserably.

I took my baby for his immunizations and the team here was incredible.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Eaton Wood Medical Centre has done phone appointments that have been helpful.

Can never get an appointment tried for over 3 weeks phone lines are useless and and online booking cant get anything dont know how the surgery runs when theres no drs hardly and and very small amount of appointments this place needs a major sort out

Terrible trying to get an appointment. Phone at 8am, and by 8.05am all appointments gone. Can book appointments on line but not for my children - Don't make sense, so I don't use it. They end up telling me to go to the walk in centre. I've been in tears before and if it wasn't for the receptionist who are very good, I wouldn't have been seen.

My husband and I have been patients here for many years. It is very difficult to get an appointment. This is getting increasingly worse as are our health problems as we get older. We are to going to complain, not that it will do much good. Been on the phone for almost an hour today and got told to go to a walk in centre. This is not acceptable!

Could be on phone an hour then get thought only to be told no appointment worse doctors no proper doctor's all locums who don't know u

Long wait after appointment time.