Eaton Wood Medical Centre

This surgery are not interested in seeing patients. When you get through finally after waiting in a queue you are either cut off as appointments have all gone or if you speak to someone they tell you to phone back in the morning. Rubbish!! Some people work. This surgery was also a disgrace during Covid. My elderly neighbour was never visited until it was too late.
They used to be a good surgery but now I am going to leave. And how dare they have a banner outside advertising for new patients when they can’t even see the ones they have.

I'm under a new doctor. I don't go there very often. I wait a long time, sometimes half an hour on the phone. I usually go and wait outside the surgery door at 8am and then they say there are no appointments.

Very hard to get an appointment. Sometimes they triage and then phone me back. Sometimes give me a appointment over the phone but I ask to see the doctor and they usually give me an appointment.

Doctors won’t see you, will only do phone consultations. Very bad service.

I rang the doctors at 8am, must have redialed at least 20 times and it was engaged every time. It was coming up to 8:10am when I finally got into the telephone queue, where there were 40+ people in front of me. I managed to speak to a receptionist at the surgery and tried to explain to her that I'd spoken to both NHS 111 and a doctor from the Badger Clinic who had told me to call and make an appointment - they didn't want to know. She said she just dealt with test results and admin enquiries. I then received a text message to say make an emergency appointment with a female doctor. I rang back but they said they couldn't do anything after 6pm. The next day I called back and the receptionist took my details and it flagged up on the system and said she couldn't understand why they had sent me a text when they should have arranged an appointment for me. I later received a phone call from a doctor who said I had a urine infection and prescribed me antibiotics and told me to bring in a urine sample within the next 10-15 days regardless of my symptoms not pointing to an infection.

I have been going here for many years and I am due to see them soon for a blood test, they're alright.

Can't get a face to face appointment and trying to get a phone consultation almost as bad. Average wait on phone 45mins. No accessibility to book online.

They do not understand Sickle cell so I rarely use them but I can only get certain medicines from them and they are hard to get through.

Basic standards of care have fallen considerably at Eaton Wood Surgery over the last eighteen months. It's an uphill struggle to get Staff to accept that they are poor at the proving the very simplest of tasks. For example, ordering a Prescription is such an uphill struggle from getting through by telephone to collecting the Prescription in person. It is standard practice to be bounced between the Surgery and the on-site Pharmacy as neither accept responsibility when you arrive to collect your Prescription and it's not even processed. Moreover, the Surgery appears to be adrift, without any proper leadership and or direction; mention to the Reception staff that you want to make a Complaint and they scurry around desperately trying to put you off making your concerns public or looking at you blank faced as they inform you that they are not familiar with the Practice's Complaints Policy. Is there any Public Body monitoring this failing Practice on behalf of Patients ?

Not seen Gp for over 2years, finally had long over due blood test, results come back abnormal, so need a doctor's apt.plus have other health issues which need attention,cannt get apt,Last summer I ended up in hospital because of their neglect.disgusting way to treat patients,the practice have the nerve to advertise for new patients.