Eaton Wood Medical Centre

It is very stressful trying to get an appointment. Need 2 phones and ring just after 7.59. Even then you are 30 something in the queue, holding on for 30 - 40 mins to be told no appointments left, ring tomorrow. If you ring after 11.00 with a query or to get test results when it should quieter you still have to hold on 40 mins. Letters are sent out telling people to book asthma appointments etc to be told sorry we haven’t got any. It’s the most stressful thing trying to get through when you are ill. When you eventually do get to speak to a GP they are very good and they do book face to face when necessary.
Prize Draw Data

Great GP but let down by receptionists. I waited 10 mins in lobby until someone came to take my temperature. I waited 50 mins in waiting room - I was told the GP was late. When I arrived in the room, the GP asked me if I had gotten lost, and why I went to a different practice because the receptionists informed her I was 50 mins late for going to the wrong surgery!!! GP was brilliant though. I don't think the receptionists should have ever lied about a patient being late as some could get in trouble over nothing!

No support with my brother dementia in over 12 months

Great service i did not have to wait and I was they for 10 minutes

Very poor difficult to use failure to return calls or give opportunity to discuss health issues.

I've needed them five times in the last six months .and every time I have been seen without a problem.

Phone appointment booking system very poor, after about an hour on the phone to be told nothing left.

Poor service, very rude staff, often ignore patients phone calls.

It's terrible I can never get a appointment not even a phone consultation.

Let down in all aspects of care in this practice. I am currently in the process of changing GP's. I can never get an appointment or even speak to a doctor. The reception staff off hand and very condescending if you ever manage to get through. I usually only go to the surgery twice a year once for a flu jab and once for a diabetic check. I have had to keep myself safe over the last year in the pandemic as I could not get to speak to a doctor with the concerns I had and no chance of booking a check up either. I spent 49 minutes waiting in the queue on the phone one time and I eventually was put through and it seems as though the phone was just picked up, not answered and was just put back down to cut me off. I know it has been a very bad year 2020 but this problem has been going on for some years now. I changed to Pharmacy 2 U for my repeat prescriptions and the surgery even got that wrong. They used to be really good but have failed miserably.