Eaton Wood Medical Centre

Horrible service will never get phone lines, staff is very rude and undertrained.

Tendency to be confrontational and seem to work off a script when dealing with callers - assume a degree if medical knowledge which I would not normally associate with a receptionist. Call handlers acting as first line triage service rather than acting in requirements expressed by caller.

Atrocious trying to get through from 8am .. over 3 days I rang nearly 400 times spent over 4hours on hold, on one call I was number 3 in the queue for an hour and a half !! Ridiculous and no I didn't manage to speak to a dr or see one!

Very disappointing experience today and one I cannot imagine would have happened pre-covid. Having said that, however, this surgery, which is part of MMP, has, in my opinion, deteriorated over recent years - so much so that the impression I am now left with is one of a chaotic, disjointed and uncaring practice.

Firstly, I would like to say that I have been registered at a GP practise on this site for over 58 years and until recently I have been more than happy with the quality of service I have experienced. In the last couple of years I have noticed that the practice has gone downhill. It is almost impossible to get an appointment. There appears to be no female GP's in attendance at the practice. The attitude of the front of house staff is apalling and condescending. During this Pandemic I've been scared to phone up because of the attitude you receive. I had to fight with the surgery to get my HRT prescription because I was shielding - my choice as I have a blood cancer and vindicated as we were added to the extremely vulnerable list towards the end of lock down. Then had to fight with GP during the telephone consultatation to actually get the prescription. It's a good job I know the correct medical things to say that can't be argued with. And as for trying to get the Covid vaccine I had to get my Specialist nurse to write to them before I was offered an appointment - I was told by a receptionist that "I would get it eventually"!! When you know that you have a condition that would render you in hospital at the very least (if not dead) if you caught Covid-19 I don't think that is the attitude to take. I think I will be voting with my feet.
Prize Draw Data

It is very stressful trying to get an appointment. Need 2 phones and ring just after 7.59. Even then you are 30 something in the queue, holding on for 30 - 40 mins to be told no appointments left, ring tomorrow. If you ring after 11.00 with a query or to get test results when it should quieter you still have to hold on 40 mins. Letters are sent out telling people to book asthma appointments etc to be told sorry we haven’t got any. It’s the most stressful thing trying to get through when you are ill. When you eventually do get to speak to a GP they are very good and they do book face to face when necessary.
Prize Draw Data

Great GP but let down by receptionists. I waited 10 mins in lobby until someone came to take my temperature. I waited 50 mins in waiting room - I was told the GP was late. When I arrived in the room, the GP asked me if I had gotten lost, and why I went to a different practice because the receptionists informed her I was 50 mins late for going to the wrong surgery!!! GP was brilliant though. I don't think the receptionists should have ever lied about a patient being late as some could get in trouble over nothing!

No support with my brother dementia in over 12 months

Great service i did not have to wait and I was they for 10 minutes

Very poor difficult to use failure to return calls or give opportunity to discuss health issues.