Reviews (493)

Quicker than what I thought

May 18, 2023
Quicker than what I thought. They were quite good had my x-ray and got results in 20/30 minutes. I was there for less than 3 hours.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you were seen and scanned so quickly during your recent visit.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They have always been good

May 17, 2023
They have always been good, never had any issues. Can sometimes wait a while for bloods but never had any issues really. Staff are always nice and it’s free parking. Can’t ask for more.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. Whilst we are sorry to hear that sometimes you have a long wait for bloods at your outpatient appointments we are pleased to hear that you are otherwise happy with them.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They send them out well in time

May 17, 2023
Went to collect medication from cardiology, saw two nurses and they asked me and arranged for medication. Blood test prior to having medication and then dependent on reading they say weather you can have your medicines or not. Keep on top of both heart and lung conditions. Insist on having a letter and they send them out well in time of appointment.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the processes around your appointments in cardiology are working so smoothly and that you are getting your appointment letters well in advance of your appointment, for example.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Arranged for me to be seen

Accident and emergency services
May 17, 2023
Went to A&E, they could see I was not in a good place and arranged for me to be seen.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are pleased to hear that you were seen so promptly in the Emergency Department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They were very good

May 17, 2023
Social worker came to see me during my stay at hospital. Asked me how I felt and if I needed anything. They were very good. I didn’t need them as I had my son to help me.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the social worker you encountered during your stay was so helpful.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They were really good

May 17, 2023
They always say no hope but they were really good. Was in over Christmas. Staff were fine not a nice experience but good hospital.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are pleased to hear that despite the issues of being in over Christmas you were well looked after the staff you encountered.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Waited for 17 hours

May 16, 2023
Went in 3 times over lockdown, with heart problems. Taken in by ambulance waited for 17 hours but was kept informed all the way. They were all busy I won’t complain, they’re always been fantastic. First time I was transferred to heartland’s which was okay. Food wasn’t as good. I was transferred straight onto the ward. Stayed in 5 days and was well looked after.
Maureen Bonsall

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope and Heartlands Hospitals Birmingham – apologies for the delayed response. We are pleased to hear that that you were kept informed of everything and were looked after well, but obviously sorry to hear that you had concerns over your food at Heartlands

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Listened to me

May 11, 2023
They were there when I was taken in for mental health reasons. They treated me well and listened to me which was what I needed.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you were treated well and listened to during your recent admission.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Explained everything to me

May 11, 2023
I went for an appointment and they were good. I didn't have to wait long to be seen when I was there, and they explained everything to me. The hospital was also clean.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to hear that at your appointment you were seen quickly and everything was explained clearly to you.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

X ray appointment failed

May 10, 2023
My husband has a Spinal Cord injury and is wheelchair dependant and unable to stand. He was booked for xray and was asked to stand for xray. When asked if they have another machine that could be used he was advised he would have to rebook appointment. This was not satisfactory. It appears that his notes were not read by those who needed to. We have now been waiting 6 weeks sice request was made no appointment insight
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are so sorry to hear that your husband had such an unsatisfactory appointment and that it has taken so long for him to get a satisfactory one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

Share this rating