Good Hope Hospital Healthwatch Birmingham

Difficult over covid but back to normal now

June 6, 2023

Generally it's a good service. Seen frequently when I was first diagnosed. Not needed as often now as I manage okay. Been coming here for over 10 years. It was difficult during covid, there was 2 years when I didn't see a medical professional, but it seems to be back to normal now.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the service you're provided with at Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you encountered some difficulties during the Covid pandemic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good doctor, long wait for a referral

June 6, 2023

GP said I needed a hospital appointment within 2 weeks. They gave a phone number and told me to call if I didn't receive an urgent appointment , no appointment came. I went to PALS and they said the endocrinology doesn't have urgent referrals and I may not be seen until January 2024. After making a complaint, I had an appointment for today. I've seen one doctor and I'm now waiting for blood tests. The doctor I saw was really good, just such a shame its taken 4 months.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you ended up having to go to PALS after not receiving an appointment but also pleased to hear that the doctor at your appointment was good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

James Cunningham

Patient Experience Officer at UHB

4 hour wait in A&E, difficult parking

June 6, 2023

Broke my elbow, ended up in A&E, waited around 4 hours to be seen. Came back a couple of times for physiotherapy. Parking is difficult and expensive. Good hospital though.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department following your broken elbow and that there were issues with car parking, but also pleased to hear overall you thought the hospital was good.

We are keen to listen to your concerns about you Emergency Department wait and the car parking in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

No appointments for blood test, Good staff

June 6, 2023

You have to wait for blood tests because you don't make an appointment. Not usually waiting too long. Staff are fine, I get on with everyone me. I was in A&E for 6 hours for a broken finger and they provided me with physio, but said there was nothing more they could do.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your blood tests and also your attendance at the Emergency Department for a broken finger, both at Good Hope Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Hemotology need more staff

June 5, 2023

I've been waiting 12 months for a gastroenterology appointment. It's too warm in the blood department today, they need a bigger blood department and a system that works well. Hematology should have more staff. The hospital needs a proper cafe, they need to bring things back. I've been waiting a while for bloods, came in just before 10am and I'm still waiting at 10:50am.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't entirely happy with the service that the gastroenterology and haematology departments have provided you and the systems in place.

We are keen to listen to your concerns in more detail, learn from any errors that ay have been made and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They are really good

June 1, 2023

Physio – they are really good, never had a bad experience with them. No long waits, 10 minutes wait. Helping him get better.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received from our colleagues in the Physiotherapy department.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Doctor forgot about us

Accident and emergency services

June 1, 2023

Ended up at A&E. Doctor didn’t want to know what we had to say. Doctor forgot about us, nurse had to remind doctor about my son. Was there for around 6 hours. 3 hours of that was waiting for consultant. They don’t rush themselves.

Anonymous

Reply from Good Hope Hospital

Dear patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you encountered communication difficulties with your son's doctor.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Challenge to get interpreter

June 1, 2023

I was admitted after I had a fall. Trying to get an interpreter was a challenge.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so much difficulty getting an interpreter following your admission for a fall.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any ongoing issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Good with appointments and feedback

May 30, 2023

They're really good from appointments to feedback straight away. You ring up and they just do anything to help you. Just a good hospital overall.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you have had such a positive experience with so many aspects of your care at the hospital.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

No issues good hospital

May 23, 2023

No issues good hospital. Seen on time, great staff. It’s good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear you were seen on time and well looked after by staff during your visit.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Good Hope Hospital

Reviews (525)

Difficult over covid but back to normal now

Good doctor, long wait for a referral

4 hour wait in A&E, difficult parking

No appointments for blood test, Good staff

Hemotology need more staff

They are really good

Doctor forgot about us

Accident and emergency services

Challenge to get interpreter

Good with appointments and feedback

No issues good hospital

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