Reviews (525)

Explained everything to me

May 11, 2023
I went for an appointment and they were good. I didn't have to wait long to be seen when I was there, and they explained everything to me. The hospital was also clean.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to hear that at your appointment you were seen quickly and everything was explained clearly to you.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

X ray appointment failed

May 10, 2023
My husband has a Spinal Cord injury and is wheelchair dependant and unable to stand. He was booked for xray and was asked to stand for xray. When asked if they have another machine that could be used he was advised he would have to rebook appointment. This was not satisfactory. It appears that his notes were not read by those who needed to. We have now been waiting 6 weeks sice request was made no appointment insight
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are so sorry to hear that your husband had such an unsatisfactory appointment and that it has taken so long for him to get a satisfactory one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

All is well

May 5, 2023
Happy with the hospital staff. I've attended the spinal clinic and all is well.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to happy that all is well after your appointment at the spinal clinic.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Visit every 3 months

May 5, 2023
I was referred from my GP to the hospital which took between 4-6 weeks. Here for bloods today which I come for every 3 months. I am waiting for a follow up appointment.
Marylin

Reply from Good Hope Hospital

Dear Marilyn

Thank you so much for taking the time to provide feedback about your regular appointments at Good Hope Hospital Birmingham – apologies for the delayed response.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Referral taken over a year

May 5, 2023
The referral for an appointment has taken over a year. I've come today for bloods where I was referred from my GP.
Hayley

Reply from Good Hope Hospital

Dear Hayley

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your appointment took so long to come through after referral.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Loong wait but treatment was fine

May 5, 2023
I was referred to A&E at the hospital 3 weeks ago. I was in A&E for 6 hours and ended up needing in house treatment. I was sat in a chair/trolley for a total or 36 hours, though I was fed and watered. I ended up staying in the hospital for 4/5 days and the treatment was fine, it was just the initial wait time. Also the ward I was on closed due to covid.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you had such a long stay in the Emergency Department but pleased to hear that you were looked after during it and your subsequent inpatient admission.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

4 week referral, not too bad

May 4, 2023
I was referred to the respiratory team and the referral took 4 weeks which was not too bad. I saw rheumatology originally and was on an 18 month program.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to pleased to hear that your respiratory referral was processed quickly.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication - helped me so much

May 4, 2023
Come in every 3 months so it's not too bad. I've been to dermatology and now for blood tests. I'm on injections and they're well organised with home deliveries of my medication and then follow up calls to see how I'm getting on with taking the injections. It's just really good and they've helped me so much.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are so pleased to hear that the staff taking care of you at your dermatology appointments and home visits for injections have helped you so much.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Need to be more efficient

May 4, 2023
I had my first appointment with the surgical department today but have visited the hospital multiple times since 2004. I'm in so much pain and I don't know what to do. I feel the hospital could be more efficient. The GP referred me to the hospital and it was a quick referral to DVT. The community visited me the same day at home and then was referred for a CT scan the next week. A follow up appointment was arranged for early April which was cancelled and rearranged for today. They could be more efficient at seeing people and helping them. I need a solution for the excruciating pain.
Anonymous

Reply from Good Hope Hospital

Dear patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had cancelled appointments that have contributed to the pain you have been suffering from.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Can wait for appointment, good communication

May 3, 2023
Been a few times. I've previously waited an hour for an appointment on two occasions for the thoracic department. They are good at letting me know what's happening.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you are always kept informed of any possible delays waiting for your thoracic appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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