Hall Green Health

Very bad service below the mark. Only one receptionist most of the time and a long wait to see her. A large chunk of patients but not much staff to handle it. Normal wait for appointment to see a doctor is ten to seventeen days, can’t believe it. The wait to see a nurse is over four weeks, imagine about poor patients what they are facing from this service. Please tell them to do something.

Poor treatment explanation, important issues not taken seriously. They don’t give you proper time to explain and discuss issues which is very bad. I am been treated for heart problem since last eight years.

Due to very high number of patients registered overall quality has deteriorated in past few years. They should make ten GP practices out of this one for patient’s convenience and better quality.

They don’t have any appointments available, minimum wait to see a doctor is three weeks. When I complained the manager said we have got 29000 patients, and we are trying to do our best for them.

Getting an appointment is next to impossible. You have to wait for ten days even to see the nurse what to say about doctor.

Very difficult to get an appointment, you have to wait for three weeks. They are overworked and short of staff.

Difficult to get an appointment even after one month. This is not acceptable at all.

There isn’t enough time to talk with doctors. Some doctors are good, some bad. Communication is worse since computers. There are 20 doctors at GP practice, so you tend to see different doctors every time. We use to have a relationship with our doctors. It’s not individual anymore. We don’t receive mental health support from GP as we are already in the system. Since being on the mental health system we can’t adopt children or be on the jury service. They do have home visits as wife is scared around people.

Appointments sometimes over run but the service they provide is good.

Being born deaf and relying on BSL Interpreter to help with communication in health situation is very stressful.

With my medication (BP / Heart and eye disease) I can’t phone my surgery without any hassle, even with help from Typetalk on Minicom machine. To avoid that I make a journey uphill to the surgery to order prescription. Although I use computer for emails I am not confident with online.

Booking a BSL Interpreter at the surgery for doctor’s appointment is not straightforward as I don’t see it happening on the spot. There have been times when I have turned up for appointments and interpreter hasn't turned up or hasn't been booked - Therefore it's either cancel the visit to doctor til another time which could be three weeks wait or face the doctor thus in ten mins which is impossible to cover with all the writing between Dr and me!

To be fair some staff are deaf aware and friendly but those who are not could do with short deaf awareness course, and that also it includes new doctors.