Hall Green Health

My experience of seeing doctor and nurse for an appointment is always excellent. Never see same doctor twice as large practice. Waiting times for appointments and making appointments is difficult. Electronic appointment system has not worked. Find it better to come in and make an appointment face to face.

Moody reception staff / not helpful at all, very difficult to get an appointment.

Professional

You cannot ever get through on the landline to make an appointment

I was most annoyed today to find that I cannot order my insulin etc from the chemist by telephone, as I have done ever since the practice opened.To go to the practice I would have to take two buses or rely on someone willing to drive me there. I cannot be the only one on important regular medication, so why was I not advised of this change in procedure.

I don't think doctors surgeries nowadays cater for people who work. I find it very difficult to get through to the doctors when I call them and when I finally get through I'm told I can't see a doctor for 2 weeks.

Patient are not treated equally.
Staff is rude. Partnership is running two surgeries with less staff which makes patients suffer

Waiting to get appointment for six weeks

Very good and informative. Very welcoming and friendly

Emergency, same day appointments are hard to get unless you turn up early and queue.