Hall Green Health

My GP linked me up to mental health services 10 years ago and in a way she saved me. They are still very much accessible to this day. They have been excellent when I need them.

The service is fine

I'm happy with them but it's difficult to get appointments.

For me GPs are excellent. The only issue is to find parking.

I usually just do everything online which works well for me and the kids. I just go online, fill in a form and they get back to me quite quickly, even quicker with the kids.

Horrible. It's gone from bad to worse. The receptionists don't deal with appointments, you have to go online. I can't use it that well so I would rather speak to someone. Then you do call and you have to discuss the problem with a receptionist. I don't want to tell them my issue, especially when it's a male receptionist and your discussing women's issues. I'm not precious about it but they are only going to check with a doctor to see if I can have an appointment so why I can't I just speak the doctor myself. They don't give suitable appointment times either.

Alright. It's too big. The staff are good. It's trying to get an appointment is the issue. The care is good when I do get an appointment.

No appointments at all. I have not seen my GP in years. Poor communication and rude staff.

I'm satisfied with my GP. They listen to me every time. There are no delays in appointments. The staff are very good. They give me special arrangements for my disabled children. A very good service. They arrange monthly carers day for us as carers and they are so welcoming and supportive.

It's hard to get an appointment. You call at 8AM and put in a queue but they offer a call back service. Then you have to try again in the afternoon. If you have no luck it's the next day. When you get an appointment the care and staff are great. It's just trying to get one.