Hall Green Health

The are running beyond their capacity. They need more GPs and nurses, and customer services courses for the reception staff.

I have only had one appointment here but the care has been good so far.

They are horrible. I was with them for 3 years. I left a year ago. Too difficult to get an appointment there.

My husband is very dissatisfied with by the poor service received. He can never get an appointment and has not been seen by the GP in years.

Very good there. The doctors, receptionists, staff everyone is good. They give me appointments and listen to my concerns. They are kind.

Staff are not helpful at all. I was asked to go for a blood pressure check up for 6 days. On the first day, the nurse showed me the BP machine and told me they would show me how to take my blood pressure for the next 5 days and note the reading for the doctor. Very rude and unhelpful staff.

I called them to get an appointment 3 days ago, and was shocked to hear that I was 100 in the queue. I waited 2 hours on the line to speak to a receptionist, who said there were no appointments and to call tomorrow.

It's very difficult to get an appointment and if you get one after a month it is a locum. The reception staff are very rude and unhelpful.

I very recently have had a sore throat that has not improved with self medication. Went to a pharmacy, very unwell (lethargic, fever, faint, etc) simply to purchase more Strepsils. However, I must have stood out with how unwell I looked as I was approached by the person behind the pharmacy counter who asked if they could help. I ended up being prescribed antibiotics under the Pharmacy First scheme. Unfortunately the antibiotics never really helped and I continued to deteriorate once the course of antibiotics was completed. I contacted by GP practice by telephone at 8.30am (as I have a long term health condition) to see if I could get an appointment. The answer was NO. I was told that as I had a sore throat to go back to a pharmacy and be seen under the Pharmacy First scheme or alternatively if I didn't want to do that a GP could prescribe another course of the antibiotics the pharmacy had prescribed (however the GP wouldn't see me, prescription would be sent direct to pharmacy). I was too unwell to go out at this stage and opted for another course of the same antibiotics. Then later I received a call from the GP practice saying that a GP had looked at my medical records and decided after all that I should be seen face to face. So off I went to my GP practice.
It turns out that the antibiotics I was initially prescribed under Pharmacy First were for tonsillitis. I didn't have tonsillitis I had a throat infection. So if I hadn't been seen face to face and the GP insisted I go back to Pharmacy First I would have been again prescribed the wrong antibiotics and my health further deteriorated possibly ending up in hospital.
Coupled with the fact that the GP I then saw at the GP practice asked me if I had any allergies and when I told him what they were he insisted that I was wrong (even though my medical records list what I had told him) and that I must be allergic to Amoxicillin. I had to insist that I wasn't to which he said he would take no responsibility if anything happened to me. I have never been allergic to Amoxicillin. After the course of Amoxicillin I have fully recovered

Very competent GPs. Reception staff are helpful. Takes a bit longer to get an appointment.