Heartlands Hospital
Feedback Rating
Based on 744 reviews
Reviews (744)
Overall OK
Outpatients
January 11, 2019
Overall my experience so far based on five visits is ok. All the facilities including parking & cleanliness are ok. Most of the time I have waiting over an hour to be seen. The waiting area is quite congested with so many people.
Everyone working as a team
Outpatients
January 11, 2019
Very good service, if treatment wasn't available I wouldn't be able to get help and support.
Everyone working as a team provides the best service.
Everyone working as a team provides the best service.
Staff are good but facilities poor
Outpatients
January 11, 2019
I'm highly satisfied with the doctors and nurses, but the hospital facilities are basic and not good.
Above all very quick service
Accident and emergency services
January 11, 2019
I was received in a very quick and nice manner. In under an hour everything done and I was ready to go home. Nice staff and waiting room was fine. Above all very quick service.
Very good experience
Accident and emergency services
January 11, 2019
Very good experience, I was seen and treated in just under an hour. I'm just waiting for my medicines.
Very efficient service with kind and caring staff.
Very efficient service with kind and caring staff.
Amazed
Accident and emergency services
January 11, 2019
I'm amazed because I was seen and treated in just under 20 minutes. Super service, quick response by very kind staff and the waiting room has what you need.
High quality
Outpatients
January 11, 2019
I'd give them full marks for the high quality of service delivery.
The staff at all levels are great and caring. All the facilities are good, but they need to improve parking.
The staff at all levels are great and caring. All the facilities are good, but they need to improve parking.
A&E staff fabulous
Accident and emergency services
January 11, 2019
A&E staff fabulous, the only negative is the length of time it takes to be admitted to a ward.
Wards 20, 19 & 6 very positive - all staff very good and very caring.
Parking ridiculously expensive
Food not very nice
Wards 20, 19 & 6 very positive - all staff very good and very caring.
Parking ridiculously expensive
Food not very nice
Quality of care is excellent
Outpatients
January 11, 2019
I've been coming here for the last few years and overall the service is great with good staff and good facilities. The quality of care delivered by the doctors and nurses is excellent. My only problem is with the very very poor parking facilities available. The clinic area is quite narrow and can easily get overcrowded during peak times.
Overall experience is fine
Outpatients
January 11, 2019
My visit is fine, apart from long waiting times & poor parking facilities.
The waiting rooms are overcrowded with not good cleanliness levels and lack of drinking water.
The seating is ok, and the reception staff are helpful and good
The waiting rooms are overcrowded with not good cleanliness levels and lack of drinking water.
The seating is ok, and the reception staff are helpful and good
