Heartlands Hospital
Feedback Rating
Based on 744 reviews
Reviews (744)
They provided good care
March 4, 2020
My son was born at Heartlands Hospital. They provided good care but not as good as other Hospitals. Not as clean as other Hospitals either. Could be more clean and tidy.
The hospital doesn’t communicated very well
February 21, 2020
Referred by GP for hospital but every time I have to go for my splints I have to be referred by GP. New splints or repair to existing splints, makes the process longer when it shouldn’t be. Referred by GP for physio when actually that was the wrong department. The hospital doesn’t communicated very well between the departments, otherwise they would know what was appropriate for me as I am a well known patient.
Long wait to see a rheumatologist
February 18, 2020
Long wait to see a rheumatologist. I am waiting since last 17 weeks to get my first appointment with rheumatologist, which I think is too long and I am in great pain.
I received very poor service from them.
Accident and emergency services
February 12, 2020
By mistake I inhaled some sort of fumes, I was feeling very ill and out of breath. I went to A&E waited for 3 hours. When seen was told that nothing is wrong with me and was send back home. Whole night I was awake and went back in the morning to Badger out of hours. They again asked me to go back to A&E. Nurse there after seeing me said you are back again, I heard her saying to doctor that she is just pretending to be ill otherwise I think she is fine, which was very rude. I received very poor service from them.
Staff were lovely
February 10, 2020
It was to see CF team but didn't know where we were going and had to ask a member of staff. Which was really really helpful and walked us all the way to the area of the appointment. Staff was lovely, spoke to my daughter and was always smiley.
lack of care
January 26, 2020
total lack of care mother screaming in pain no one did help her appalling
Poor service with no aftercare
November 4, 2019
They have made me iller than before. Poor service with no aftercare. They need to improve.
Called back due to a mistake
Accident and emergency services
January 11, 2019
I'm a street cleaner and had an accident a few days ago picking up needles for the council and one of the needles slipped and hit my finger, making it bleed. I came to A&E and they saw me straight away, giving me a tetanus injection and blood test.
I received a call yesterday saying they had been the wrong label on the blood test and could I come in this morning at 9:30 am. Now it's 10:15 am and I'm still waiting to be seen. My GP wants to know the blood test results. They told me that although I had a call saying 9:30 am, they don't operate like that and I just have to wait to be seen. I'll give it a bit longer, but I have work to get to.
Since the accident I don't know what's been going on in my system - it's been nearly a week. My GP is desperate for the blood tests results to treat me properly and give me immunisations I need.
I received a call yesterday saying they had been the wrong label on the blood test and could I come in this morning at 9:30 am. Now it's 10:15 am and I'm still waiting to be seen. My GP wants to know the blood test results. They told me that although I had a call saying 9:30 am, they don't operate like that and I just have to wait to be seen. I'll give it a bit longer, but I have work to get to.
Since the accident I don't know what's been going on in my system - it's been nearly a week. My GP is desperate for the blood tests results to treat me properly and give me immunisations I need.
My main concern is parking problems
January 11, 2019
Hospital is large but this isn't reflected in the car parking, even the overflow parking isn't enough.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.
Having to wait so long spoils it
Outpatients
January 11, 2019
I've come here many times and everytime I have waited more than an hour to be seen. Sometimes it's been two hours, which has spoiled the overall experience. Waiting rooms are overcrowded and lack basic things such as drinking water. It's not very clean.
