Heartlands Hospital

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Based on 1240 reviews
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Reviews (1240)

Good care but long waiting times

January 10, 2024
I had an incident in A&E and I was in there for 11 hours and the queue was ridiculous. I ended up being put on a ward at 4am. My daughter slept next to me. There was a 3 hour wait in NMU and they changed my medication. They are hit or miss but the care received was very good. Just long waiting times.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Overcrowded and over run

January 9, 2024
The seating areas were packed. People were queuing outside it was so crowded. It was ridiculous. How people are getting anything from them or getting help is beyond me. There is no organisation. They're over run, the service is useless. You feedback into services and nothing changes.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with your experience and that there have been a number of issues that you have encountered.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Amazing care and follow up appoiintments

January 9, 2024
I ended up in A&E with symptoms and they did some tests. It turned out I had stage 3 bowel cancer. They got the treatment and care sorted really quickly. I was referred onto Solihull for my surgery. This hospital has been amazing. Including all the follow up appointments and care
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are obviously concerned to hear about your cancer diagnosis we are really pleased to hear how quickly you have been treated and how amazing that treatment and follow up has been.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A good experience every time

January 4, 2024
I have had good experiences here all of the time. The staff are very kind and helpful.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you have had consistently good experiences here and that staff are so kind and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very busy, rude and unhelpful

January 4, 2024
The hospital is very busy and the staff are very rude and unhelpful. I live 2 minutes away from the hospital but I prefer to go to the Children's because of the better care and support available.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered rude and unhelpful staff.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Immediate help and support provided.

January 4, 2024
I went to A&E when I fractured my ankle and was provided with immediate help and support.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the immediate help and support you were provided with during your visit to the Emergency Department for treatment on your fractured ankle.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Done no checks on her

January 3, 2024
They operated on my daughters appendix the following day after she was taken in. Her temperature was 40.3 and she was in severe pain. We knew the appendix had burst but they didn't do anything. My daughter ended up in intensive care for 3 days. They did no checks on her and just sent her on her way. She had a tube in her belly that was just pulled out. There were no checks at all. Five days later we took her back and she had 250ml of poison in her pelvis, which they knew was a common side effect, it happens to 1 in 5 children, but still done no checks on this. Now she has a problem with her pelvis and has another collection of fluid, so was referred onto the Children's Hospital.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of serious issues with the treatment of your daughter for a burst appendix.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and if there's anything we can learn for the future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Seen quickly and its clean

January 3, 2024
It's alright, no issues there. They see us quickly and it's clean. Staff are alright, can get lost sometimes but it's usually very good.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your treatment and experience at Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are seen quickly and the environment is clean.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Operation

December 21, 2023
I recently had an operation at the newly opened treatment centre. And I just wanted to say a big thank you to the consultant and his team. The anaesthetist and all the nursing staff for looking after me so well.
Jean Dixon

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about how well your operation went at the Heartlands Treatment Centre and that all the staff looked after you so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A good inpatient experience

December 19, 2023
I have had a good experience here as an inpatient. The ward was clean and the staff were polite and helpful.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you've had such a good experience as an inpatient, that the ward was clean and that staff were so polite and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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