Reviews (1237)

I liked talking with the doctors

July 22, 2022
I had to stop here and I enjoyed talking to the doctors. I didn't like when they gave me a needle.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. We are pleased despite some discomfort you had a positive patient experience.

Best wishes, Patient Experience Team


Provider responded

They're good

July 20, 2022
They were good, I was able to talk to them, I was very happy.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

It was clean

July 20, 2022
I stayed at the hospital, the food was good and the hospital was clean. They were always mopping the floors.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

Didn't have to wait long

July 20, 2022
I went to the hearing clinic and I didn't have to wait a long time. They did a few tests and they gave me hearing aids. They also gave me batteries and said I can call them when I need more batteries.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

They were very good

July 19, 2022
I have been in hospital and I stayed in hospital and they were very good. I take two tablets every day and they bandaged my leg and it made my leg worse.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.

Best wishes, Patient Experience Team


Provider responded

Lack of understanding in staff

July 18, 2022
There seems to be a lack of understanding in staff for people with learning disabilities.
Anonymous

Reply from Heartlands Hospital

I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of understand you are experiencing with staff as regards learning disabilities. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mail to pals@uhb.nhs.uk or by phone on 0121 424 0808. The team will be able to deal with your concern and make sure the senior managers are aware of your experience.

Kind regards
Patient Experience Team


Provider responded

They were okay.

July 11, 2022
They're okay. I went there for an appointment and didn't have to wait too long, only for 15-20 minutes. They were really good.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Couldn't contact them

July 11, 2022
I tried to contact them for my 5 year old son during Covid and it was hard to get through. When I did manage to go there, I left with no information in regards to my sons condition.
Anonymous

Reply from Heartlands Hospital

We are sorry to hear about the problems regarding communication you are experiencing please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Excellent

July 7, 2022
I must say I found them excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Parking is an issue

June 27, 2022
Parking is an issue otherwise excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. We are sorry that you have had parking issues. Thank you once again for your feedback.

Best wishes, Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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