Heartlands Hospital
Feedback Rating
Based on 1236 reviews
Reviews (1236)
Experience depends on staff
November 18, 2022
I wouldn't recommend anyone to give birth there. I suppose it depends on what staff you get when you're there. But it depends on the staff. The experience overall was okay, some would be nice, and they said they would look after the baby so I could get some sleep.
Rude sercretary
November 18, 2022
The secretary was very rude. When I needed help, she was not helpful. A few times I've needed a letter and she say's it is not my job to write them, and I need to always chase them.
They were not very quick with only 3 other people
unknown
November 16, 2022
They wasn't helpful
Not good at making appointments
November 14, 2022
They're not good for answering the phone or making appointments. My son has special needs and had problems with his ears and I have asked them to refer him but they will not refer him even after they said he has water in his ears.
Waiting hours for scan results
Accident and emergency services
November 13, 2022
Yesterday spent 5 hrs in heartlands, to be told suspected blood clot in leg, they gave my dad two injections i his stomach, told to return the next day as no one there to do a scan.we returned for appointed time 11am we are still waiting for a doctor to give us results 4!!!!!!!! Hrs later!!! The doctor dealing with people whent up to the ward over an hr ago!!! This is discusting unprofessional and down right unacceptable!!!.
All was fine
November 11, 2022
I was transferred to the hospital and all was fine.
Long wait
November 8, 2022
I could not get an appointment with the doctors, I was in so much pain with my back so I came to A&E and waited 8 hours and they gave me painkillers. They also referred me to Solihull hospital for a scan for January.
Disgraceful
November 8, 2022
Admitted to the hospital for a check up. Bloods were taken after a 3hr wait. Entered ward 19 waited for a further 4 hours to be seen, but then later to be told that they had to close the ward because there were no Doctors available. What an absolute disgrace of taxpayers money and the health of the patients. Is it really worth going on strike when you have not proven yourselves??
Good experience
Maternity
October 25, 2022
Really good experience when I had my son during covid. It was a C sections. I was happy - They kept me updated and helped me when I had no family there.
Staff and doctors do not care about informed consent
ward 2 at Birmingham heartlands
October 24, 2022
My mother was taken to hospital. She cannot communicate well with the staff due to language barriers and dementia. I look after all her needs but despite leaving countless messages with nurses and doctors nobody calls me. My mum is afraid and I cannot even see her. She tells me that she is bullied to give blood and she is told that if she does not she will not get the CT scan she was promised. Whatever the case may be staff cannot get informed Consent from my mother. But they clearly do not have an issue with this. Doctors refuse to speak with me. Nurses never answer the phone and wont come to the door. My mum is used as a pin cushion as staff cannot find a suitable site to draw blood. Each member takes an average of 4 attempts causing immeasurable pain and suffering. I have raised this with the team and PALS ...nothing nobody cares. I wad told Heartlands hospital is an abattoir, I thought that was extreme but not any more. My mums here us declining due to her ill treatment at this hospital.
