Heartlands Hospital
Feedback Rating
Based on 1307 reviews
Reviews (1307)
Poor communication
Accident and emergency services
March 31, 2023
I went to A&E and there was poor communication and no interpretation service provided. It was a miscarriage (DNC) and doctor wanted to flush everything out but due to unavailability of BSL interpreter I went back.
Miserable staff
March 30, 2023
Hit and miss. The staff were miserable and horrible when speaking to you. I did not like it here at all. I'm glad I rarely have to go. It's off putting when you're treated like that.
Good staff and treatment
March 29, 2023
It's a good hospital. I usually go here for my appointments and find it easier to get to and go around. It's also more local to me. The staff are good here and I feel like I get really good treatment. Can't complain really.
Lovely hospital and staff mostly nice
March 29, 2023
It's a lovely hospital. One nurse was rude. They wouldn't send an ambulance/patient transport to take me home on discharge after my stent was fitted. The nurse who was caring for me previously had said she would arrange a taxi but had gone off shift. The nurse who was on the next shift and who was in charge, had a go at me and was quite rude. Everyone else was good though.
Hospital was clean
March 23, 2023
Sent by ambulance to with a pulmonary embolism. Stayed for 10 days, gave me blood thinners for the clots. Hospital was clean and staff was great.
Been very lucky
March 17, 2023
Had hernia operation. Been very lucky in and out within 2 hours.
Kept well informed, can't complain
March 17, 2023
Been here about 5 or 6 weeks, great I can't complain. Found food good, the facilities are great I mean it's not a 5 star hotel. Staff kept me well informed and if I have any queries, they will find an answer.
Good hospital
March 15, 2023
Used the hospital all my life. I was determined not to come in this time. They are a good hospital. I've stayed for over a week. But they're good.
Scared to visit the A&E department
March 15, 2023
I feel very scared to come to A&E. I've waited 12 months for a MRI scan. I have back problems and wait a long time in A&E.
Couldn't get better care
March 15, 2023
It's been great. I've got a hole in my lung and I had my gallstones taken out. Surgeon I've got, you couldn't get better. Been here 5 weeks, couldn't get better care.
