Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Good Service
Heartlands Bariatric Team
August 30, 2018
Good Service
Friendly Staff
unknown
August 7, 2018
Staff friendly and helpful, treatment explained well, short waiting times. Nothing negative. Seen nurse for blood test purpose.
No appointment for Cataracts operation
August 3, 2018
Contact has been waiting for an appointment for cataracts for some time. It is now over 6 months since he was first told he would need an operation and he feels that this is as a result of age discrimination.
Misdiagnosis of extreme vaginal bleeding
Gynaecology
July 17, 2018
My 15 year old niece had constant non stop bleeding for over a year and was misdiagnosed by a particular dr at heartlands hospital. It was put down to hormone imbalance, PCOS, being over weight. She was given hormone drugs which were constantly being changed every time she saw this dr. Her complaints were never taken for further investigation. She had visited a&e numerous times with pain, and weakness. She suffered with dangerous amounts of blood loss. Eventually, an mri showed that she had a tumour on her cervix. This was then removed and examined and she is now a cancer patient awaiting the start of chemotherapy. She is having several scans to check if the cancer has spread. She was showing the main symptoms of rhabdomyosarcoma of the uterus however this dr has failed her, and with the lack of investigation, my 15 year old niece is at a point of making life changing decisions about herself and her fertility. As a family, this has greatly affected us and we would not want someone else to experience anything like this.
5 hrs wasted in A& E
Accident and emergency services
June 5, 2018
On Sunday of march we visited A&E to be told come back tomorrow for a scan, the following morning I was informed that scan on Thursday not Monday, I feel like I wasted 5hrs in A&E. Plus they than transfer me to Good Hope Hospital.
doctors and nurses don't care about patients
June 5, 2018
doctors and nurses don't care about patients anymore like they used to before. Some doctors and nurses need to be more polite and bother about patients.
Good Staff and service provision
May 22, 2018
NHS Staff were informative but due to the cuts etc. They are overwhelmed, therefore, can't provide the best quality of care. The NHS staff doctors and nurses do try their best to provide good healthcare, however due to cuts they are understaffed and overworked which in turn effects their ability to provide good health care.
Also due to this the waiting time is very long which can discourage people to even go to the hospital and even if they do, the waiting time is 5 hours plus.
Also due to this the waiting time is very long which can discourage people to even go to the hospital and even if they do, the waiting time is 5 hours plus.
Very poor service
November 24, 2017
Hospital has very poor quality with their services. They leave you waiting for hours. They could tell you nothing is wrong with you, but there is. Their hygiene is poor. The food stinks, comes cold and is disgusting. Also the staff are very rude.
I would also like to say that I disagree with the NHS because young people as myself, who do not work or are unemployed, are made to pay for their own medication. We have no income and can't get a job, yet we have to have life treatment (such as for asthma and eczema). I don't agree with this personally. Also some parents don't work and won't be able to afford this.
I would also like to say that I disagree with the NHS because young people as myself, who do not work or are unemployed, are made to pay for their own medication. We have no income and can't get a job, yet we have to have life treatment (such as for asthma and eczema). I don't agree with this personally. Also some parents don't work and won't be able to afford this.
Rubbish service
November 24, 2017
Hospital is the worst hospital around. You wait around for hours to get seen, the staff are rude and unfriendly. The cleanliness of the hospital isn't 5 star it's an eye sore. The food they supply you with is disgusting I wouldn't even feed it to my dog. It's cold and tastes like baby food.
Experience hasn't been acceptable
November 24, 2017
Hospital is the worse hospital in Birmingham. The staff are absolutely rude they think they can speak to you disrespectfully. You are waiting to be seen for hours, their service is terrible! Their wards and bay are disgusting, their hygiene is poor. The food comes cold and stinks, they warm the food up, doesn't come fresh. I feel like you get neglected and not treated fair. They tell you there's nothing wrong with you and you nearly dying the next morning. When patients are held overnight they make family members sleep on the floor. THEY LEAVE YOU UNTIL YOU NEED EMERGENCY TREATMENT!
