Heartlands Hospital
Feedback Rating
Based on 1307 reviews
Reviews (1307)
Four months wait for appointment
June 23, 2023
Four months wait for appointment at hospital. Had a thigh problem. Scanned my leg and said they would send report to the GP and they waited 4 / 5 months. They said scan was not okay and had to get another only did a scan of thigh.
It was fine
June 23, 2023
It was fine. They did what they should do. The main doctor works at QE so they have sent me there for appointment. Explains things very well. Happy.
Good appointments, long waits in A&E
June 20, 2023
It's very busy. I had to wait a long time in the A&E. I have had appointments too and everything's is good, it's just long waits in the A&E.
Staff is good
June 20, 2023
Staff is good but disappointed with misdiagnosis.
They are alright
Accident and emergency services
June 20, 2023
They are alright we should not have to use this as our primary care. But it’s good.
Needs to improve
June 20, 2023
Needs to improve no privacy in outpatients. No aircon in x-ray department. No return call from voicemail left about complaint about parking. Reluctant to speak to PALS when I wasn’t well. I am supposed to arrive calm, but trying to get down corridor as fast as possible.
Staff at respiratory clinic have been great
June 20, 2023
Should have been referred to respiratory clinic 10 years ago. Ended up having symptoms that could have been avoided, should I have been referred. Staff at respiratory clinic have been great.
Car parking difficult to navigate
June 20, 2023
Car parking difficult to navigate, can be frustrating. Complained about parking but not heard back from the complains team.
They were helpful
June 20, 2023
Was given medication for symptoms in AM and they were helpful but gave me medication that shouldn’t have been given to people over 50.
Could be better
June 20, 2023
Could be better. Nurses demand for higher pay some deserve and some don’t. some need to work harder.