Heartlands Hospital

Thank you for your feedback.
Kind regards, Patient Experience Team

Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry to learn of the concerns you raise in relation to your care and treatment. If you wish to pursue the concerns you have raised, then you can do this by contacting a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards,
Patient Experience Team

Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry that you were not attended to for six hours despite being in excruciating pain. I would like to reassure you that we take seriously any issues our patients/visitors raise with us and we value your feedback regarding our emergency services. If you would be willing to provide further details of the particular ward/department, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team

Dear John,
Thank you for taking the time to post your feedback following your recent attendance at Heartlands Hospital for cancer surgery.
I am so pleased to read that you felt supported throughout and well looked after throughout by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.
I will ensure that your feedback is forwarded to the senior manager and their team, who I am sure will be thrilled to read your comments.
Once again, thank you for your feedback and please contact us if you require any other assistance.
Kind Regards, Patient Experience Team

Thank you for your comments, if you have any concerns that you wish to follow up please contact our Patient Relations Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net
Kindest Regards, Patient Experience Team

Dear David,
Thank you for taking the time to post your comments following your attendance at the Eye clinic at Heartlands Hospital. It is lovely and most appreciated to receive such positive feedback.
Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. Patient feedback is of huge importance to us, as it helps us identify services that are working well, and also when there are issues that are not working so well and require attention and improvement. This helps to ensure and maintain a positive patient experience. Thank you for your comments.
Kind regards, Patient Experience Team

Thank you for taking the time to post your comment regarding your experience at Heartlands Hospital. It is lovely to read such positive feedback and I am very pleased that you had such a good patient experience.
Kind regards, Patient Experience Team

Thank you for taking time to post your comment regarding your experience at the Maternity Department at Heartlands Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience during pregnancy and delivery. I will forward your post to the maternity team who I am sure will be delighted to read your comment.
Kind regards, Patient Experience Team

Dear Sally,
Thank you for taking time to post your comment regarding your treatment at Heartlands Hospital. It is lovely to read such positive feedback and I am very pleased that you had such a good patient experience. I will forward your post to the Diabetic Service team as I am sure they will be happy to read your comment.
Kind regards, Patient Experience Team