Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Poor
July 14, 2021
I had a telephone appointment last year and the consultant that phoned me didn’t put on my records what I said, the letter sent to myself and myself was not in line with what I told the consultant over the phone
Stressful and upsetting trip
Accident and emergency services
July 6, 2021
I followed my mother to a&e when an ambulance took her. They advised me that they would ask if I could go in with her as she was confused and anxious following a fall and having spent most of the year isolating and avoiding people. I looked at the guidance and it did say if someone needed a carer they could stay with them. She has mental health issues as well as mobility on top of the anxiety over needing to go to a hospital after shielding for so long. The ambulance driver asked the nurse and she said no despite knowing why I wanted to go in with her. I understand the policy around keeping people to a minimum but in cases where someone is very anxious and has a carer this should be factored in. The nurse was rude to my mum. when she asked and I phoned her and my mum had it on loudspeaker as she is hard of hearing and the nurse heard me saying I'd come back and ask in a bit (the ambulance driver advised me to do this) and she was rude to me on the phone too. It was a stressful and upsetting trip with my frail elderly mother.
Very Good
July 6, 2021
Very good , quick and professional.
Total disrespect
June 17, 2021
I was emergency admitted via ambulance on 7th February 2021..I discharged myself after 17 hours. I have self isolated since march 2020 as I'm vulnerable. I had to ask DRS and nurses to sanatise hands and wear masks before examinations. A&E after having a catheter fitted I was left in urine soaked sheets for 4 hours. The nurse on admission was more interested in going on break ( witnessed by ambulance crew). A&E was dirty. Total disrespect throughout the wards I was on for Covid and for covid been able to spread.
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Poor
June 17, 2021
In 2020 I took my now deceased father who was suffering from severe leg pain and it was suspected a there could be a blood clot. We were in there waiting 11 hours my father then 85 sat on chair all that time. We were told we were waiting to be called to AMU. At 7pm, after 9 hours I was fed up and went to check with AMU what the delay was only to be told they had stopped taking patients at 5pm and had told A&E this. I was fuming that my poor father was say there patiently for so long, he was weak, tired and staff where enjoying a bit of banter. When I raised this with them they said they didn’t know which shows how mismanagement’s the department is. Eventually a consultant came who had seen my father sat there for a few hours helped get him discharged which was around 9pm and his ultrasound was booked in for the next day. Today this still breaks my heart although my father is no longer with us.
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Their response is always excellent
June 17, 2021
I have nothing but praise for this service and staff. They have always made me feel heard and important, but during the pandemic I feel they have handled this exceptionally even though they have had to move out of Ward 19 into the MIDRU centre which has brought it's own complications and reduction in space to provide a service. I have never felt scared to go into the hospital as the processes they have out in place are just right. I know who to contact if I need help and support and their response is always excellent.
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Numerous appointments cancelled
June 10, 2021
Despite having various health conditions & before covid I was regularly monitored for these annually. I have had numerous appointments cancelled as the doctors are all busy managing covid patients. Of the very few tests I have had done, I find that I am still waiting for the results of my scan & blood tests done in December 2020 & its now April 2021. I have a greater risk of cancer given my health & various family members having died of cancer but cannot get any new scans done or the results of the scans I had done. Am waiting a camera test since my referral in October 2020. Its nearly six months since that referral. When I chased up another referral done in January 2021, I was told there is no clinic rooms available to do the appointment & they do not know when any room will become available. But they have not told me, I had to ring up constantly trying to find out why I am not hearing from anybody.
They are amazing
April 30, 2021
My partner was admitted to hospital in December. He had suffered a heart attack due to his kidneys failing. He now has dialysis 4x a day 7 days a week. It was only down to the amazing renal team that he is still with us. They are amazing
Poor environment
April 29, 2021
Poor environment, needs upgrading, oppressive and excessively hot on some wards. Long A&E waiting times.
Delayed Diagnosis
April 29, 2021
GP told me not to drive and referred me to cardiology Heartlands. In March still no appointments were being given. I only saw a cardiologist after 4 A&E visits by ambulance. had 1 test to date but told results are 4 to 6 weeks from now. I need a quick diagnosis but seems impossible. (june) 5 months , no driving and live alone with a possible dangerous heart problem.
