Heartlands Hospital
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Based on 1044 reviews
Reviews (1044)
Various comments
unknown
November 22, 2021
I was a patient in Heartlands on a number of occasions for different reasons, my comments cover all of these.
I attended Ward 19 Day Unit as a chemotherapy patient on many occasions over a lengthy period. I was impressed by the performance of all the staff, they were highly professional and helpful. It’s a pity that the conditions in which they were working did not live up to the standard of the staff.
I also attended Heartland for surgery after which I was in Ward 12 for recovery. During the pre-op assessment I made the point that I suffered from coeliac disease and therefore needed a gluten-free diet. On the ward I found that the message had not been passed on and that the staff did not seem to understand the requirement, one nurse seemed to think that a gluten-free diet meant that I couldn’t eat eggs or cheese! Getting appropriate food on ward became difficult - to get breakfast they had to send out for a gluten-free loaf in order to make me some toast. The last thing I expected in hospital was that the needs of a coeliac disease sufferer were not understood and that there was no apparent provision to cater for this condition. Other than this I found the standard of care to be very good indeed.
A more general comment covering just about all departments concerns a lack of information. On several occasions I was moved between units after having some treatment, often I was simply left having been delivered not knowing what was to happen next or for how long I was to be there. Sometimes I started to wonder if I had been forgotten when nothing happened for a lengthy period. It would ease matters if, prior to being left, a few words about the next stage and how long you were likely to be waiting were provided. A similar comment can be made about attending for some appointments. On one occasion I had an appointment in the MIDRU which was delayed by about 90 minutes. I do understand that there can be emergencies causing this sort of situation so have no complaints about the delay itself. Waiting to hear the results of tests and what the implications of these might be, though, is quite stressful. After such a lengthy time you start to wonder if something has gone wrong, such as your details had been entered incorrectly so no one knew that you were there or that you had failed to hear your name being called out. Being kept informed about the situation would significantly ease the stress level. In all of these cases it only needs a few words to make all the difference.
I attended Ward 19 Day Unit as a chemotherapy patient on many occasions over a lengthy period. I was impressed by the performance of all the staff, they were highly professional and helpful. It’s a pity that the conditions in which they were working did not live up to the standard of the staff.
I also attended Heartland for surgery after which I was in Ward 12 for recovery. During the pre-op assessment I made the point that I suffered from coeliac disease and therefore needed a gluten-free diet. On the ward I found that the message had not been passed on and that the staff did not seem to understand the requirement, one nurse seemed to think that a gluten-free diet meant that I couldn’t eat eggs or cheese! Getting appropriate food on ward became difficult - to get breakfast they had to send out for a gluten-free loaf in order to make me some toast. The last thing I expected in hospital was that the needs of a coeliac disease sufferer were not understood and that there was no apparent provision to cater for this condition. Other than this I found the standard of care to be very good indeed.
A more general comment covering just about all departments concerns a lack of information. On several occasions I was moved between units after having some treatment, often I was simply left having been delivered not knowing what was to happen next or for how long I was to be there. Sometimes I started to wonder if I had been forgotten when nothing happened for a lengthy period. It would ease matters if, prior to being left, a few words about the next stage and how long you were likely to be waiting were provided. A similar comment can be made about attending for some appointments. On one occasion I had an appointment in the MIDRU which was delayed by about 90 minutes. I do understand that there can be emergencies causing this sort of situation so have no complaints about the delay itself. Waiting to hear the results of tests and what the implications of these might be, though, is quite stressful. After such a lengthy time you start to wonder if something has gone wrong, such as your details had been entered incorrectly so no one knew that you were there or that you had failed to hear your name being called out. Being kept informed about the situation would significantly ease the stress level. In all of these cases it only needs a few words to make all the difference.
Continuous communication issues
October 21, 2021
Continuous communication issues: did not receive initial consultation letter. Then missed scan appt for same reason, did not receive blood test results. Eventually had scan but no results despite repeated calls. Only received contact and scan result after making a complaint and cc-ing my MP
Terrible
October 4, 2021
Terrible experience with a nurse in the outpatient fracture unit.
absolutely a clown of service
ward 2 at Birmingham heartlands
September 20, 2021
where do we start..... appalling behaviour of staff nurse in wards.
Staff unprofessional and rude
Ward 1 BHH AMU3
September 4, 2021
I was a patient in bay 3. Whilst my stay on ward 1 BHH what witnessed was absolutely disgusting. The one night there was a poorly patient who i assume was end of life as this patient passed away on the morning. The nurse looking after this bay was very rude and very unprofessional as she was not caring at all had a horrible attitude towards her parients in bay 3. This nurse refused to help this lady opposite me as she needed the toilet so the two healthcare’s came and helped her on the commode. Throughout the night this nurse was not bothered about her patients i myself asked her for some pain relief and got a very rude answer back saying you just had it why you keep asking when you know you not due any. So anyways i made notes of this nurse that night. The poorly lady opposite me needed help but this nurse was nowhere to be seen the healthcares did her observations and then called this nurse to tell her that this patient is unwell and this nurses response was that, “what do you want me to do she is dying, drs can’t do anything nor can i”, the nurse left and went sat down. So the healthcares called another nurse who was more passionate about the care she was giving. The healthcares were amazing so was this other nurse they stayed witb her throughout the night despite being short staffed they did an amazing job.
On another occasion this was early hours of the morning the two healthcares come into bay 3 they went into the first bed to change this patient. They drew the curtains and went into do there job they were good at patient care few minutes later this nurse come and started shouting at them in a very high toned voiced she said to them why are you doing the patients care first you guys should be doing the observations and bms so you guys doing this is leaving us nurses behind with our jobs as now we have to do this she very rude to them girls.
I have heard them talking about other patients rudely infront of other patients. Where is the confidentiality?
There a few staff nurses that are very rude and very unprofessional at work. They do not how to be professional infront of patients. Few staff nurses i have seen using hospital linen to sleep on breaks and eat infront of patients. This has to stop as i would not want my loved ones to be cared for in such a environment. They supposed to be professionals but they do not have no care or passionate within them. Something has got to be done about this ASAP
On another occasion this was early hours of the morning the two healthcares come into bay 3 they went into the first bed to change this patient. They drew the curtains and went into do there job they were good at patient care few minutes later this nurse come and started shouting at them in a very high toned voiced she said to them why are you doing the patients care first you guys should be doing the observations and bms so you guys doing this is leaving us nurses behind with our jobs as now we have to do this she very rude to them girls.
I have heard them talking about other patients rudely infront of other patients. Where is the confidentiality?
There a few staff nurses that are very rude and very unprofessional at work. They do not how to be professional infront of patients. Few staff nurses i have seen using hospital linen to sleep on breaks and eat infront of patients. This has to stop as i would not want my loved ones to be cared for in such a environment. They supposed to be professionals but they do not have no care or passionate within them. Something has got to be done about this ASAP
Lack of patient involvement
September 1, 2021
Lack of patient involvement and poor communication.
I was seen quickly
September 1, 2021
Last week went to A&E. I was seen quickly and full support was provided.
Great
September 1, 2021
Recently visited the out-patients clinic, they were great.
Very professional
August 6, 2021
Very professional even though they were extremely busy. Made sure I was sent home with all tests clear.
Maternity care
Maternity
July 14, 2021
Horrendous and traumatic
