Heartlands Hospital

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Based on 1236 reviews
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Reviews (1236)

Was in a&e with a mouth abscess.

Accident and emergency services
August 15, 2023
I struggle with anxiety and all the nurses and doctors treated me with dignity and respect. All the nurses and doctors are working under resourced with extremely difficult conditions. I and the general public owe a huge debt of gratitude and respect for these staff. Once again a huge thank you which isn't enough. 8 out of 10 of the staff come from all corners of the globe so when people talk about immigration they should really go to there local hospital and see what makes are NHS work. And on a last point left my phone at heartlands to go QE and when I come back they were waiting for me with my phone in an envelope. so in summing up I rate heartlands A&E 11/10.. THANK YOU NHS.
Sean Dwyer

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in your visit to the Emergency Department and that staff took account of your anxiety. We're also pleased to hear that your phone was returned to you safely!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good care received

August 15, 2023
Very good care received all the time. Very good hospital and staff.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from our staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very professional

Gynaecology
August 15, 2023
Very professional and competent staff. Good information provided all the time.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received from our gynaecology team and that staff are so profesional and competent. We're also pleased to hear that the standard of communication has been so high.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent staff

August 15, 2023
Very good service and excellent staff.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the good service and excellent staff you've encountered during your treatment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Care was great

August 7, 2023
Had my daughter there 6 months ago, they were nice and kind, and helped me. The hospital was clean and just nice. The care up until giving birth was great too.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our maternity service, that staff were so nice and kind and the environment was so clean.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Lack of communication

August 5, 2023
So bloody slow in initial consultation/treatment as well as reporting findings. I still have an on going case that started in 2020. I’ve still ongoing in another case!
Paul Tustin

Reply from Heartlands Hospital

Dear Paul

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered communication issues and significant delays in receiving treatment.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Lots of availability, in and out quickly

August 2, 2023
I had my covid jab there in May and they booked it in on the helpline. There was lots of availability for appointments. I was in and out within 20 minutes and that included getting to and from where the vaccination was.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your experience receiving your Covid vaccination in May 2023 was so positive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They're alright

August 2, 2023
I go every 4 months to see the consultant, they're alright. Through them, I have nurses that come out to give me an injection every 4 weeks from a private company. They said they do it privately because it's cheaper for them, rather than me going to the hospital. Doctors said they know the company that delivers the medication is bad and they're looking at changing them.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with the company delivering your monthly injections.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Good hospital, good communication

August 2, 2023
They're alright. The appointments run on time and they're good at communicating. It's a good hospital and the staff are nice.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your appoinments have been running on time and that the standard of comunication is high.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Really well so happy

July 24, 2023
Looking after my dad really well so happy with his care.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father has been receiving.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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