Reviews (1044)

poor communication

August 5, 2022
I went in for an operation at 8am, my neighbour dropped me off. I still hadn't gone down by 4pm and then they told me I wasn't going to have my op that day. The communication was not great. They kept me in as I had no one to take me home or look after me.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory due to poor communication. However, it is not uncommon for surgical procedures to be cancelled on the day due to a unforeseen medical emergency.

If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action.

Kind regards
Patient Services Team


Provider responded

Good maternity care

July 27, 2022
It wasn't the staff, they were understaffed and I was there for a while. Friday I was ready to go home. Maternity care was good, they were trying their best.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. Although our staff are working under a great deal of pressure they do strive to deliver a good service. It is always lovely to receive positive feedback about our staff from our patients.

Kind regards
Patient Experience Team


Provider responded

They were unbelievable

July 26, 2022
They were really good with my dad, they were unbelievable. He was on the cardiac ward and the staff were just so lovely. They really looked after him. They were lovely lovely people. The consultants were really good, they did everything for him. When he was in ITU, the nurses from the other ward came to visit him. The communication was excellent. When dad passed, they also gave us a memory box, it was just all so thoughtful.
Anonymous

Reply from Heartlands Hospital

Please accept our sincere condolences on the sad loss of your father. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are pleased to hear about the pleasant and caring treatment your father received; particularly the attention showed and the way you felt reassured by staff which has helped to make his end of life more bearable. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team


Provider responded

Really good.

July 25, 2022
It's really good, I was born there.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

Good

July 25, 2022
They good. They change the beds.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital.

Best wishes
Patient Experience Team


Provider responded

Everything was okay

July 25, 2022
I went to hospital in an ambulance, they gave me oxygen in a mask. Nurses gave me an x-ray and said everything was okay.
Anonymous

Terrible

July 22, 2022
I don't recommend this hospital to anyone. The staff are terrible and rude.
Anonymous

Reply from Heartlands Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

I liked talking with the doctors

July 22, 2022
I had to stop here and I enjoyed talking to the doctors. I didn't like when they gave me a needle.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. We are pleased despite some discomfort you had a positive patient experience.

Best wishes, Patient Experience Team


Provider responded

They're good

July 20, 2022
They were good, I was able to talk to them, I was very happy.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

It was clean

July 20, 2022
I stayed at the hospital, the food was good and the hospital was clean. They were always mopping the floors.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

Leave your Feedback


Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

Share this rating