Heartlands Hospital
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Based on 1044 reviews
Reviews (1044)
Child with scarlet fever not isolated
Accident and emergency services
December 3, 2022
I was approached by another parent in the waiting room that her child had scarlet fever. She was not isolated despite being extremely physically unwell coughing everywhere. They did not isolate her as required by the nice guidelines and CDC intact when I approached the registrar I was told all viral infections are contagious. I informed her nevertheless there are rules and she ignored me. Until I informed a student nurse who was absolutely appalled and physically removed the patient from the waiting area. But by the time this was all done my child was already in contact as it’s airborne. I will be suing Heartlands hospital. I also obtained the patients details for reference
Experience was great
December 2, 2022
Scared at first, experience was great. Midwives were brilliant.
The doctor kept fobbing me off
Accident and emergency services
December 1, 2022
My father in law ended up in A&E as his bad foot had gone blue. The doctor who saw him said it was an issue with his muscle and said he could be discharged. When we went to pick him up he told us what has happened but I wasn’t convinced. I went back in to speak with the doctor and ask for a 2nd opinion. The doctor kept fobbing me off. Until another doctor said she would take another look, done some scans and they said they would have to operate immediately due to it being an clot in his vein. They couldn’t do the operation straight away as his blood was too thin. They did do the operation in the end, but if it wasn’t for the other doctor and her seeing there was something seriously wrong. He could have ended up worse.
Patients wasn't where they were meant to be
December 1, 2022
Hospital doctors have the same mentality as GP's. I had an incident where I went to visit a friend in hospital and they didn't even know him. They had to phone all around the hospital. They were very short staffed.
Staff were attentive
December 1, 2022
I had to stay there overnight. Everyone was good and attentive.
Treated differently
November 28, 2022
My first choice was Solihull, but the maternity closed because of Covid, so went to the second choice which was Heartlands. I was really bad, I went in to be induced, they told me to come in at 9:30am but the bed was not available until 1pm, I was not given food until 7pm which my mom bought for me. I couldn't even eat at this time as I was getting contractions. I kept telling them I was in pain and they told me to keep breathing through it. When they checked I was 6cm and only had 2 paracetamols until birth. I ended up having a C-section. My baby was born unconscious, it took 7 minutes to resuscitate them. Was in the hospital for a week as I ended up getting sepsis whilst there. I definitely feel the doctors treated me differently because I was black. They did not support me well on the ward. After I was discharged, they came to see me the following day. They then injected me. They asked me if I wanted another visit. I was then readmitted because my wound was infected and spent another 3 days in the hospital and caught cellulitis. After 2 months, a man came to explain why they did what they did. They know they did something wrong.
Massively stretched and understaffed
November 24, 2022
They are massively stretched and understaffed. Understand they are working hard but from a patients prospective it was an awful experience.
Excellent
November 21, 2022
I had a hip operation, they were very good, excellent. The staff were excellent and looked after me. I have since been there for treatment for my osteoporosis where I went in for an IV drip and it was great. I have to have the treatment every 6 months.
Experience depends on staff
November 18, 2022
I wouldn't recommend anyone to give birth there. I suppose it depends on what staff you get when you're there. But it depends on the staff. The experience overall was okay, some would be nice, and they said they would look after the baby so I could get some sleep.
Rude sercretary
November 18, 2022
The secretary was very rude. When I needed help, she was not helpful. A few times I've needed a letter and she say's it is not my job to write them, and I need to always chase them.
