Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are so pleased to hear that your experiences have been so positive and that you've been so well looked after by the nurses at your appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Thank you so much for taking the time to provide feedback about Heartland Hospital. We are so pleased to hear that your experiences have been so positive and that you've been so well looked after by the staff in A&E.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes, Patient Experience Team

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about you had such short waits for your ambulance and treatment, and everything has been fine here.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Dear patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you've had such long waits and that you are faced with long walks to get around the hospital.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Dear patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you are having difficulty attending your appointments.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Dear relative

Thank you for taking the time to provide feedback Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear what has happened with your son and that he has now at Birmingham Children's Hospital.

We are obviously really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) if you haven't already to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that you've always been seen so quickly when you've had issues with your asthma.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and you are still waiting for your procedure despite all your efforts and those of your GP.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do we would strongly urge you to make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Dear relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that your daughter got the help she needed but also sorry about the long wait and any issues with the information that you were provided by our doctors.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham