Heartlands Hospital Healthwatch Birmingham

Brilliant everyone is good.

January 23, 2023

Brilliant everyone is good. Food, cleanliness, and everything else was good.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

Referral took longer than I'd like

January 17, 2023

Son was referred from physiotherapist, referral took a little longer than I'd like. Letting us know which service we are coming to, needs to be made more clear. Parking is awful. Services are not collaborating with one another or at least I don't have visibility of that.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital, Physiotherapy Department. We are really sorry to hear that your experience with our Outpatient referral and appointment was not a positive one, in particular the issues with the poor communication between teams.

Regarding your future procedures - if you have any concerns don't hesitate to contact your consultant - contact information should be on any appointment or clinic letters you have. Should you have any issues in the future please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 4.00pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.

Kindest regards, Patient Experience Team

Treatment is so so

January 17, 2023

Been here since Christmas day. I've been on the high infectious diseases unit. Staff are temperamental, treatment is so so. They're trying to find me a placement. Longest I've stayed here is 6 months.

TJ

Reply from Heartlands Hospital

Thank you for your feedback if you do have any ongoing concerns about the treatment and care you have received as a patient please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes, Patient Experience Team

friendly staff

Accident and emergency services

January 16, 2023

friend taken into A&E recently . Staff were absolutely lovely , explaining things and very helpful . First class under difficult circumstances

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the A&E Department at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

Rude nurse

January 6, 2023

It's easy to get through. I got sent there. One of the nurses was not very good, she was rude and unhelpful. I was rushed to hospital in an ambulance. It was only when I was leaving the nurse was rude.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.

Best wishes, Patient Experience Team

Brilliant and helpful

January 5, 2023

Granddaughter ended up going to A&E and they said she had RSV and it had made her asthma worse. They were brilliant with her and really helpful.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to leave feedback about your Granddaughter’s care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience.

Kind regards, Patient Experience Team

Relief and comfort acquired immediately

unknown

December 28, 2022

I have been admitted into fern ward many years ago . I require a re-admission and referral into fern ward today as I am currently within a+e at heartlands hospital. Ground floor.

Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

kind regards, Patient Experience Team

Brilliant

December 28, 2022

Paediatrician put my son on melatonin and it has helped with my son's sleeping. I explained it to my GP and they referred him to the paediatrician. They were brilliant.

Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital Paediatrics Department. We are so pleased to hear that your experience has been so positive and that you felt the treatment recommend for your son has made such a difference.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes, Patient Experience Team

They are good

December 23, 2022

They are good, I wish they’d have given me the two tablets I had been prescribed for pre diabetics. Doctor was brilliant.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that your experience has been a positive one but obviously sorry to hear that there were some delays/issues with your medication and hope that these have now been resolved.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Alright bit slow

December 23, 2022

Alright bit slow, but it was okay. Used the physiotherapy service. Communicate well about the appointment, no problem at all.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We're pleased to hear that you have received good communication about your appointment.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Heartlands Hospital

Reviews (1044)

Brilliant everyone is good.

Referral took longer than I'd like

Treatment is so so

friendly staff

Accident and emergency services

Rude nurse

Brilliant and helpful

Relief and comfort acquired immediately

unknown

Brilliant

They are good

Alright bit slow

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