Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Aunty received good care
March 15, 2023
I've come to visit my aunty as she has a chest infection. I'm happy with the care my aunty has received at the hospital.
Poor quality or service and lack of respect.
Gynaecology
March 14, 2023
I have been going through trauma with womens health issues since a teenager. 8 Years on I have finally been seen by a gyneacologist in the Princess of wales outpatients clinic. To be specific the Dr I saw. She forgets not everyone has the level of education of health conditions or disabilities therefore when stating a condition, expects that we know exactly what it means yet fails to give an explanation or next steps. She also forgets that many people have not been exposed to gynae physical examinations being so young (early 20's), so when doing these things one should be gentle and considerate.
She called me weeks later and did not complete security before disclosing information to me, only to find out it wasn't my information!! I hadn't undertaken the procedure that she stated on the phone, when telling her this, she simply said "oh, let me look again". Disgusting and insensitive behaviour. There was friction between the nurses and the DR in the consultation room where there was an obvious back and fourth verbal altercation. The nurses in the room also insensitive and held a lack of sympathy. In addition the Dr failed to read through my notes, to see I had other conditions which would make the risks of the procedure significantly higher, as a result, this is something I had to ask her if she had checked in which case she stared at me blankly and stated "so do you want me to do the procedure or not?".
I went private follow the interaction with the team at heartlands and the Gynae specialist I seen through private health care was shocked that the procedure was not carried out under anaesthetic considering my linked health conditions.
I would like to know what the formal complaints process is and for anyone reading this. When being referred for gynae, do NOT go to heartlands.
She called me weeks later and did not complete security before disclosing information to me, only to find out it wasn't my information!! I hadn't undertaken the procedure that she stated on the phone, when telling her this, she simply said "oh, let me look again". Disgusting and insensitive behaviour. There was friction between the nurses and the DR in the consultation room where there was an obvious back and fourth verbal altercation. The nurses in the room also insensitive and held a lack of sympathy. In addition the Dr failed to read through my notes, to see I had other conditions which would make the risks of the procedure significantly higher, as a result, this is something I had to ask her if she had checked in which case she stared at me blankly and stated "so do you want me to do the procedure or not?".
I went private follow the interaction with the team at heartlands and the Gynae specialist I seen through private health care was shocked that the procedure was not carried out under anaesthetic considering my linked health conditions.
I would like to know what the formal complaints process is and for anyone reading this. When being referred for gynae, do NOT go to heartlands.
They are fine
March 13, 2023
Odd visits to outpatients, for CT scans. They are fine, was in heartlands for 8 months. I behaved myself . I was a low maintenance patient. Was in on Feb last year to October. Everyone was fantastic. Food was okay. The room was properly cleaned every day.
Appointment came quickly
March 13, 2023
Had endoscopy, appointment came quickly and they found a polyps and said they would send me to have it removed. Still waiting for an appointment referral to QE.
I am worried about the pensioners
March 13, 2023
I know they have a lot of work on but the waiting times are too long. I am worried about the pensioners. My care wasn’t the greatest but they need to do more.
There was only one nurse
March 10, 2023
Put me in a dementia ward and I couldn’t sleep at night as they are were no beds left. It was so chaotic. There was only one nurse on and the food was horrible. I felt like they were too busy when I called them over and came across rude. But the doctors were helpful and gave good advice and care across really positive and nice.
Very good
March 10, 2023
They are also very good, easy to get to and get around. Everything is perfect. This is a perfect country. I go for eyes, they are good.
They will send me another date.
March 9, 2023
Good hope referred in September 2022 to heartlands for tests, nearest date available was in July 2023, since had a cancellation. So have brought it forward to April 2023. Saw consultant here was send for two texts. Only had one text. They gave a date for the other txt but was not able to make it for the proposed date. They said they will send me another date.
Busier hospital
Maternity
March 9, 2023
Maternity - Worried at first because it being a busier hospital. Went in for a labor but the midwife did not think I was in labor but it turns out I was. Apart from that everything was great.
Good to get around and well signposted
March 9, 2023
Have used them before in the past with my on going issues and they are great. Good to get around and well signposted.
