Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Annoyed with them
March 9, 2023
Annoyed with them. Asked the main reception where clinic was and they sent us in the wrong direction along with another nurse. They clearly didn’t know where were sending us. We have since been transferred to Burton.
Lovely staff, convenient service.
March 9, 2023
Good service and its convenient. Everything is signposted well and the staff are lovely. All the NHS staff are there to help you out but they are limited as to what they can do. The nurses and receptionists are trying so hard, there's just no money.
Fast referral process
March 9, 2023
It's a big hospital and a long way to go. The people are nice and the location was easy to find. It was good. I had an appointment with the pathology department as I was referred there from Solihull hospital. The referral was so fast.
Wondered if I got the proper results
March 8, 2023
Felt rushed when I was there. NHS 111 sent me because of something wrong with my eyesight. It was so packed. All the doctor and nurses look so overworked and there were so many unreasonable patients. I felt like kind of a number but I don't blame the staff. I came away thinking, did I get the proper results. They did do blood tests and an ECG, and tests were all was okay, they told me to get in contact with the doctors.
Staff are approachable, well signposted
March 3, 2023
Provided directions, seen quickly and everyone was approachable. They were really good, don’t know what else to say really.
Nothings been bad
March 3, 2023
Nothings been bad. I’m not staying as an inpatient I was visiting the ward. Came to visit my girlfriend on the ward, she's been here a few days.
Care is wonderful, but no information
March 3, 2023
They’re taking care of mum wonderfully, been really well. But she's got Itchy feet and legs and they’ve said they can’t cut her toenails because she's diabetic and she needs a chiropodist to do that, they’ve not organised this or signposted us to who can do this. Just no information, it’s not good.
A&E said GP shouldn't have sent me
February 20, 2023
Hospital asked me why they sent me to A&E, they said the doctor shouldn't have sent me. I just done what I was told and needed help.
Discharged - not good
February 20, 2023
Husband had a stroke and we were waiting for the follow up appointment which was over the phone. We waited for the call. It rang once I tried to answer it and the call ended. We tried to call back and get in touch but no one contacted us. Then we got a call to say we'd been discharged. It's not good.
Didn’t like the care
February 16, 2023
They are weird. The care there, is not the same as children’s. She was there overnight didn’t like the care. Too chilled out specially the nurses.
