Heartlands Hospital
Feedback Rating
Based on 1236 reviews
Reviews (1236)
They're helpful.
October 11, 2023
Sometimes I use them for my kids. I wait a long time. They're helpful if I need it and I don't have any issues with them.
Didn't allow us to ask questions.
October 10, 2023
My husband had prostate cancer and had surgery at the QE hospital but when he was transferred to Heartlands he had problems. When he had a meeting with the consultant they didn't even know he had surgery and spent the whole time in the session reading the notes not allowing time to ask questions. The integrated nurse that was supposed to be following my husband through his treatment never saw him again.
Awful parking and poor care.
October 10, 2023
Parking was rubbish. My brother has epilepsy and the staff didn't give him his medication even though in the notes it said he had short term memory and epilepsy.
Have to wait 15 months
October 10, 2023
I have been told that I will be waiting another 15 months for a Glaucoma test. I have macular disease also. I have told them I will most likely be blind by then but no one seems to care, you are just a number on a list to them.
I find them useless.
October 9, 2023
Visit here on a regular basis. I find them useless. Would rather go to City. Just rubbish there. No faith in that hospital.
Good, helpful staff.
October 9, 2023
I had blood tests for my children here as the Children's hospital had a 2 month wait. The waiting time was quicker. The staff were good and helpful.
They were very good.
October 9, 2023
They were very good. I had concussion and went to A&E. I was quite lucky and was seen within an hour. Just over a month ago now but very good.
Advance appointments, good communication.
October 9, 2023
I have a skin condition and go to see the dermatologist regularly. They always arrange appointments for me in advance and communicate about any changes by letters and emails.
Treated straight away
October 9, 2023
My dad went to A&E with chest pain was treated straight away for heart attack which saved his life. A&E doctor was spot on in identifying the heart attack and treatment was given quickly.
PALs acted quickly
October 9, 2023
My grandson was provided with very poor care when he was admitted with a serious muscular condition (muscular dystrophy).
The issue was reported to PALS and then they moved him to another ward where he was treated for 13 weeks. The PALS acted very quickly on our complaint and resolved the issue within a day which was great.
The issue was reported to PALS and then they moved him to another ward where he was treated for 13 weeks. The PALS acted very quickly on our complaint and resolved the issue within a day which was great.
