Heartlands Hospital
Feedback Rating
Based on 1236 reviews
Reviews (1236)
Hospital wasn't very good.
September 25, 2023
Booked me into two appointments because of a mix up of surnames. Midwife appealed to get care transferred to women's because too many women were having babies. Appeal was accepted and now come to the women's. The hospital wasn't very good.
Good doctors but far too busy.
September 25, 2023
It's far too busy there. Too many people there. Had a Cardiology appointment and the doctors are good but just far too busy.
Good facilities, excellent hospital
September 21, 2023
Diabetes ward 8 is good. Excellent. Was taken to A&E. I've been here for a month. Good facilities, excellent hospital.
Good hospital
September 21, 2023
Alright. Good hospital. My partner's in there. They're looking after her well.
ENT are great.
September 21, 2023
ENT are great every time I come. I get an appointment well in time and there are emergency appointments that are fairly easy to get. They are helpful.
Discharging me but don't feel well enough.
September 21, 2023
They are trying to discharge me and I don't feel well enough to be discharged. They keep saying they're going to discharge me. I've been here 7 days.
Ward 25 is brilliant.
September 21, 2023
Reception staff are always good at letting me know where mom is. A&E is awesome. I have been there 3 times and they've helped her so much. They have been incredible. The nurses have to put up with so much there.
Communication is really poor.
September 21, 2023
Communication is really poor. My mom has been in hospital since February. When mom is moving from ward to ward they're not letting us know where she is. I call on the weekend and they put you through to Solihull hospital. Reception staff are always good at letting you know where mom is.
Excellent communication
September 21, 2023
Ward 12 is fine. The communication is excellent. The hospital is not that clean and the food is rubbish. The staff have been great.
Understaffed wards and unhygienic
September 21, 2023
I was on ward 12. They are well understaffed. The toilets are unhygienic. The staff don't communicate very well. It takes them a long time to bring water or a drink. There is contradicting information being given. The food is vile. There is no food on site to cater for a wheat free diet. I had to get sandwiches from the shop.