Heartlands Hospital

Thank you for taking the time to post your comments regarding the A&E Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Best wishes
Patient Services Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team

I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.

Kind regards
Patient Experience Team

Thank you for taking the time to post your comments regarding the Cardiology Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

We apologies for the poor patient experience you received at the time.

Kind regards, Patient Experience Team

We are sorry to hear about your unsatisfactory patient experience, and apologise for the late response to your feedback. If you are or have any issues you wish to raise with the treatment and care you are receiving please do not hesitate to contact the Patient Services Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action.

Kind regards
Patient Services Team

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

Nevertheless, It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team

Sorry for the late response received 14.06.22

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team

sorry for the late reponse received 14.06.22

I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.

Patient experience is very important to us and your feedback will be shared with the senior management responsible for A&E at Heartlands Hospital so that they can share your experience with the team so that they are aware of the concerns you have raised regarding your patient experience.

Kind regards
Patient Experience Team