Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Absolutely horrendous
March 18, 2021
Went to get a diagnosis for chronic pain in lower leg. Three times they tried to take three vials of blood and messed up all three sets because they either did not fill the vials or used the wrong vials. 7:50 hour later and still non the wiser. The consultant didn’t seem to know much about my situation either.
non existent communication for relatives
Ward 29 covid
March 5, 2021
The nurses were very helpful, they have a tough job working in such difficult times. The issue is the lack of communication. I had already submitted a complaint. My father was admitted in December. They simply have no mechanism in place to keep relatives updated on the progress, or lack thereof, of loved ones. It truly is shocking that we are so long into the pandemic yet they have not put in place adequate communication structures to compensate for no visiting restrictions. The meeting with the Ward Manager did not fill me with confidence- the Ward Manager was not even given a copy of my complaint, she called me asking me about my concerns, i asked if she had read my complaint, she then said she will call me back but never did. That was a sign of how bad things are and how little appetite there is to rectify and even learn from the dreadful experiences of service users. where does one start to even raise it with someone who actually cares?
Miss diagnosis
unknown
March 3, 2021
I was admitted to the hospital on a Friday and over the weekend with tests and scans it wss convluded I had acute pancreatus. the doctor on that ward came to see me and with no privacy whatsoever stated I had chirrosis of the liver and his advice was to a recovering alcoholic was to buy "more expensive" alcohol and this would not have occured and when I questioned that I was told I was unstable.
After 3 visits from the surgical team all of which was happy for me to be discharged with support in place, the doctor advised me that the surgical team had washed there hands of me and his opinion was for me to stay another 2 nights.
On speaking to the nurse on shift a few days later, I was advised the doctor did not want a new patient in over the weekend but if we waited till he finished his shift I would be discharged by the doctor next on duty.
I feel the way I was diagnosed in front of patients with no privacy and to drink more expensive alcohol was very poor and shall be seeking legal advice on this sort of practice as to say that to a vulnerable person with an addiction during the trying times of covid is unacceptable.
After 3 visits from the surgical team all of which was happy for me to be discharged with support in place, the doctor advised me that the surgical team had washed there hands of me and his opinion was for me to stay another 2 nights.
On speaking to the nurse on shift a few days later, I was advised the doctor did not want a new patient in over the weekend but if we waited till he finished his shift I would be discharged by the doctor next on duty.
I feel the way I was diagnosed in front of patients with no privacy and to drink more expensive alcohol was very poor and shall be seeking legal advice on this sort of practice as to say that to a vulnerable person with an addiction during the trying times of covid is unacceptable.
DNR regime in place without consent
February 5, 2021
Appalled they put a DNR regime in place for my mother when she did not consent & now I’m finding it “difficult” to get anyone to confirm revocation.
Just a waste of time.
January 25, 2021
I'm a diabetic and was in hospital at 8 am for a small operation and I had to wait till 10.15pm at night for my op I was hungry fed up mouth was dry it was just a waste of time.
Poor
Accident and emergency services
January 25, 2021
In the last 3 weeks I have had experiences of my daughter and my husband both visiting a&e on separate occasions, my daughter was discharged with some antibiotics for an infection but they failed to acknowledge the issue that caused the visit. On my husbands visit to a&e he was admitted via a 111 call and paramedics advised hospitalization after an erratic ECG, upon admission to BHH he was initially treated as a suspected heart attack patient to be later discharged as this being an aftereffect of the COVID vaccination, on both occasions, it seems like the initial reason for a hospital visit was ignored
Long waiting times and slow processes
December 7, 2020
Long waiting times and slow process to get through tests but understand that there are strains on all services.
Irresponsible and of low quality care
Nephrology
August 24, 2020
The hospital do not have any sense of responsibility. I got a referral letter for cardiology department to arrange urgent appointment for heart failure clinic in early June. No one respond for me. Recently I received a letter for appointment in mid september despite it was an urgent referral. Also recently the urology department called me as I got 3-4episodes of diffuse blood in urine with no pain or fever. They told me that somebody is going to call me on monday to discuss my condition. No body has called me till now today, monday. I am a consultant doctor worked with them before for 5 years and they treating me like that what about other ordinary patients what they will do.
Really completely unhappy about their quality of care given for me.
Really completely unhappy about their quality of care given for me.
Worked well during lockdown
Infectious disease department
July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Infectious disease department at Heartlands Hospital.
Answer: Infectious disease department at Heartlands Hospital.
Lack of communication between staff teams
Liver ward
March 9, 2020
My husband died in Heartlands hospital a few weeks ago - the care my husband received from the nurses was good. There were problems with his care - one being staff shortages which meant I ended up changing my husbands dressings and caring for him outside of normal medical duties performed by the nursing team. I ended up offering to pay for any extras such as extra dressings (which I did pay for) and a larger bed - overall the care was good within what could be provided with the resources available.
There also seemed to be a lack of communication between staff teams which makes me worry whether things could have been missed.
Our children are under 14 and were therefore not allowed onto the ward - there was no allowances made even though my husband was touch and go and it was his wish to see his children before passing away - he didn't get to see them.
Some of the equipment was faulty - they had to try 3 machines before getting a proper heart reading from my husband as each one was giving different readings - staff acknowledged faulty machines but continued to do their best.
I finally managed to get a larger bed for my husband after his existing bed was leaving grid marks on his body - the head nurse had to get permission via a meeting before this was granted - again I offered to pay for one myself as it was required.
My husband was going to fund raise money for the ward once he got better, but isn't able to do this now.
There also seemed to be a lack of communication between staff teams which makes me worry whether things could have been missed.
Our children are under 14 and were therefore not allowed onto the ward - there was no allowances made even though my husband was touch and go and it was his wish to see his children before passing away - he didn't get to see them.
Some of the equipment was faulty - they had to try 3 machines before getting a proper heart reading from my husband as each one was giving different readings - staff acknowledged faulty machines but continued to do their best.
I finally managed to get a larger bed for my husband after his existing bed was leaving grid marks on his body - the head nurse had to get permission via a meeting before this was granted - again I offered to pay for one myself as it was required.
My husband was going to fund raise money for the ward once he got better, but isn't able to do this now.
