Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Staff have also been very good
January 10, 2019
I have only been five minutes and I have already been seen by a nurses. My appointment is not for another five minutes. Staff have also been very good especially my Dr. I am not sure about access to refreshment as I have not enquired.
Not give information on how long wait will be
Accident and emergency services
January 10, 2019
I have been suffering for the past few months and there is still no diagnosis. I was referred by my GP and they keep saying blood is clear. I am a single mother and have no help at home and I am in pain. I have pain on my side, my fingertips are numb, a same for my legs, my son is only young and worry but am not being helped. I just want to know what the problem is. It is disappointing where you seat here for 8hr and there is no conclusion. Two weeks ago I came here at night and was in massive pain. I could not even sit down and I waited 4hr, not even given pain killers. Not give information on how long wait will be, you just wait for your turn. It is worth waiting if you get a diagnosis but frustrating if you get nothing. You can sit here for hours.
Don't want to wait a long time
Accident and emergency services
January 10, 2019
I have had a fall and they have carried out an xray and found I have a fracture.
I have just waited in the xray room and don’t want to wait here as well, in this waiting room.
I want to go home. I have put up with this pain, I can do it until I die. The seats could be better. I am worried that my carer’s have somewhere to go and I am inconveniencing them, I don’t have faith that they will see me in good time. I feel really agitated. There is no coffee drinks machine unless you go to the new built part or the hospital. Signposting is not bad and they do let us know how long we have to wait.
I have just waited in the xray room and don’t want to wait here as well, in this waiting room.
I want to go home. I have put up with this pain, I can do it until I die. The seats could be better. I am worried that my carer’s have somewhere to go and I am inconveniencing them, I don’t have faith that they will see me in good time. I feel really agitated. There is no coffee drinks machine unless you go to the new built part or the hospital. Signposting is not bad and they do let us know how long we have to wait.
Good facilities
Ear Nose and Throat
January 10, 2019
Good facilities for children, but difficult to hear when calling their name as there is no public announcement and the children’s section is away from the clinic.
Friendly staff
clean facilities
Friendly staff
clean facilities
It is a complete waste of everyone’s time!
November 19, 2018
My child who is three years old has a severe global developmental delay and a rare neurological condition. She is under different consultant care in different hospitals. When she was 10 months old I noticed that there was something wrong with her hips. She has since been seen by physio, and also Heartlands Hospital, where they took x-rays. This was done in June 2016. However we never got the x-ray results. They were never passed to us, or the other consultants at Children’s Hospital who are now treating my daughter. I have been chasing and chasing the results from Heartlands but with no results. It’s like they have just completely disappeared.
On a number of occasions we’ve been given an appointment by letter at Heartlands from my child, however we were never explained why the appointment was given. When we arrive at the hospital they ask as why we are having the appointment, and as I have no idea why the appointment was booked, the consultants won’t do anything. It is a complete waste of everyone’s time!
On a number of occasions we’ve been given an appointment by letter at Heartlands from my child, however we were never explained why the appointment was given. When we arrive at the hospital they ask as why we are having the appointment, and as I have no idea why the appointment was booked, the consultants won’t do anything. It is a complete waste of everyone’s time!
Bad experience with the service
November 19, 2018
I got pregnant with my 6th child in 2015 and was looked after by the Heartlands Hospital. On the 20 week scan they spotted something that was of concern and I was referred to specialist consultant care. The consultant told me that I would have to have a C-section, and they can’t guarantee that I will survive. They also said that they have to definitely remove my womb after the C-section. I have 5 other children and I even asked the consultant if they could remove my baby and keep me safe so I could look after my 5 other children. The consultant just asked me why do I want to keep my womb, what do I need it for as I already have 5 children. The way I was treated made me very depressed and anxious. Every time I was in hospital I was just crying. I then decided to change my care to Good Hope Hospital, as I couldn’t cope with the way I was treated at Heartlands. The consultants from Good Hope Hospital even came to deliver my baby at Heartlands as I requested this. I ended up having a healthy baby and I didn’t need hysterectomy either. If I had not changed my care, I am 100% sure the consultant at Heartlands would have removed my womb without needing to do so.
Poor communication resulting in stress.
Ophthalmology
November 14, 2018
Last week we received a call from the hospital that our eye appointment for today has been cancelled but yesterday they called again to say it was a mistake you can come tomorrow for the appointment. Poor communication resulting in stress.
lack of space for people with wheelchairs
Outpatients
November 14, 2018
Main problem is lack of space for people with wheelchairs in waiting rooms. There is not enough room for it.
Good advise, help and support available
November 14, 2018
I am treated at Heartlands hospital, very happy with lady doctor very good, read my notes properly and gives good advice, help and support.
This experience has traumatized me
Accident and emergency services
September 14, 2018
I was about 12 weeks pregnant when I started bleeding. Because it was my first pregnancy, I wasn’t sure if this is normal so I called 111 through text relay as I am deaf. They advised me to go to A&E. When I arrived at A&E I asked the receptionist to provide BSL interpreter. They said they would arrange this but I didn’t feel very confident about this. I kept asking for the interpreter repeatedly but never got one. When I saw the doctor we had to communicate through gestures so I didn’t really have any idea what was going on. There were lots of people coming and going but no one explained what was going on. They took lots of blood tests and then took me through many corridors in the hospital. I only knew we went to maternity ward as I saw the sign. I was then asked to open my legs and they did examination. The doctor then told me that everything was fine, I should go home and rest and not to work tomorrow. I went home, but after a few weeks as I didn’t feel right, I felt like the hospital had missed something. When I went to see my GP, the doctor looked at the computer screen and told me that I had had a miscarriage. I was in total shock as the hospital never said anything while I was there. Whilst I was in the A&E I felt absolutely panicked as no one explained me anything. They treated me like a ghost and called me the deaf person. They did not address me by my name. This whole experience left me very depressed and as a result I lost my job. I am now too scared to get pregnant again as this experience has traumatized me.
