Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Overall 100 stars
Ear Nose and Throat
January 11, 2019
Staff = super
Waiting area = neat & clean
Other facilities = Above average - This waiting area has a nice kids play area
Doctors & Nurses = Best Available
Waiting area = neat & clean
Other facilities = Above average - This waiting area has a nice kids play area
Doctors & Nurses = Best Available
staff helpful & kind
Outpatients
January 11, 2019
It's super, the staff helpful & kind and there are neat & clean waiting rooms with good seating.
Above all, very good doctors, although I have to wait at least two hours every time before I see a doctor.
Parking is rubbish.
Above all, very good doctors, although I have to wait at least two hours every time before I see a doctor.
Parking is rubbish.
They can't do any better
Ear Nose and Throat
January 11, 2019
I've been coming here for the last year and would say that they are very good. They can't do any better as far as my case is concerned. Excellent staff with high quality of service. I am very happy and satisfied.
Thank you NHS
Thank you NHS
Everything is well looked after
Ear Nose and Throat
January 11, 2019
It's a good hospital and everything is well looked after. It's a very well run hospital, the only thing I am worried about is the expensive parking, and that money should be going to the NHS not to a private company.
Staff good and helpful
Ear Nose and Throat
January 11, 2019
It's a good hospital, properly signposted and clean & tidy. Staff good and helpful
Waiting times are good
Ear Nose and Throat
January 11, 2019
They should have something like at the Drs surgery where your name comes up and you can see. If they shout my name, I am not able to hear.
Refreshments are not available for free, although they have some water.
The waiting times are good, but it depends on the time of day. When you come at 10am it's manic in here.
They now have appointments on Saturdays which is good.
Refreshments are not available for free, although they have some water.
The waiting times are good, but it depends on the time of day. When you come at 10am it's manic in here.
They now have appointments on Saturdays which is good.
Seen promptly
Urology
January 11, 2019
I have had no issues with waiting times. I'm seen promptly when I arrive. There are always enough seats for patients. Although there could be a water fountain nearby. The only one I can see is near where you give blood. You don't want to move too far away as you could miss your appointment.
could have helped if they sent a map
January 11, 2019
The signposting outside is abysmal - it could have helped if they sent a map. They do that at other hospitals. They told me there were no appointments at the other hospital - we live much closer to there. This took us an hour to get here. Parking was really bad - as it is at all hospitals. It took ages to find parking.
There are plenty of seats.
I struggle with my hearing and cannot hear when they call. You could have a number like when you go for bloods. They could give you a ticket when you check in.
There is plenty of access to water, toilets and vending machine.
There are plenty of seats.
I struggle with my hearing and cannot hear when they call. You could have a number like when you go for bloods. They could give you a ticket when you check in.
There is plenty of access to water, toilets and vending machine.
The staff is great
Urology
January 10, 2019
I cannot fault Good Hope, and Heartlands.
I have Fibromyalgia, diagnosed 20 years ago and have had pain and problems in balance. The Drs have helped me to get reablement.
I don’t mind waiting today I have come early and most of the time, get in early.
The staff is great and they are overstretched and they do their best.
We should all just stop complaining
It is sometimes a problem to hear when they call out names. I am losing my hearing and when they call them are either facing away not speaking loud enough. When they are calling out, I cannot make out whose name they are calling. At least fifteen minutes after my scheduled time I will go to reception to ask if I have been called.
I have Fibromyalgia, diagnosed 20 years ago and have had pain and problems in balance. The Drs have helped me to get reablement.
I don’t mind waiting today I have come early and most of the time, get in early.
The staff is great and they are overstretched and they do their best.
We should all just stop complaining
It is sometimes a problem to hear when they call out names. I am losing my hearing and when they call them are either facing away not speaking loud enough. When they are calling out, I cannot make out whose name they are calling. At least fifteen minutes after my scheduled time I will go to reception to ask if I have been called.
Can't tell when they are calling
Rheumatology
January 10, 2019
I did not tell the receptionist I had a hearing problem and she realised that I could not hear her. The receptionist knows am here if I had something that I can see, like in the GP surgery, that would be helpful.
The physical infrastructure is okay.
They have just called someone and if I was not looking at her I would not know that she is calling out.
Here it tends to be impersonal compared to Solihull. It could be becomes they have high numbers of patients.
They must be a water fountain somewhere but it is not signposted so you would have to ask.
The physical infrastructure is okay.
They have just called someone and if I was not looking at her I would not know that she is calling out.
Here it tends to be impersonal compared to Solihull. It could be becomes they have high numbers of patients.
They must be a water fountain somewhere but it is not signposted so you would have to ask.
