Heartlands Hospital
Feedback Rating
Based on 1229 reviews
Reviews (1229)
Lack of patient involvement
September 1, 2021
Lack of patient involvement and poor communication.
I was seen quickly
September 1, 2021
Last week went to A&E. I was seen quickly and full support was provided.
Great
September 1, 2021
Recently visited the out-patients clinic, they were great.
Very professional
August 6, 2021
Very professional even though they were extremely busy. Made sure I was sent home with all tests clear.
Maternity care
Maternity
July 14, 2021
Horrendous and traumatic
Poor
July 14, 2021
I had a telephone appointment last year and the consultant that phoned me didn’t put on my records what I said, the letter sent to myself and myself was not in line with what I told the consultant over the phone
Stressful and upsetting trip
Accident and emergency services
July 6, 2021
I followed my mother to a&e when an ambulance took her. They advised me that they would ask if I could go in with her as she was confused and anxious following a fall and having spent most of the year isolating and avoiding people. I looked at the guidance and it did say if someone needed a carer they could stay with them. She has mental health issues as well as mobility on top of the anxiety over needing to go to a hospital after shielding for so long. The ambulance driver asked the nurse and she said no despite knowing why I wanted to go in with her. I understand the policy around keeping people to a minimum but in cases where someone is very anxious and has a carer this should be factored in. The nurse was rude to my mum. when she asked and I phoned her and my mum had it on loudspeaker as she is hard of hearing and the nurse heard me saying I'd come back and ask in a bit (the ambulance driver advised me to do this) and she was rude to me on the phone too. It was a stressful and upsetting trip with my frail elderly mother.
Very Good
July 6, 2021
Very good , quick and professional.
Total disrespect
June 17, 2021
I was emergency admitted via ambulance on 7th February 2021..I discharged myself after 17 hours. I have self isolated since march 2020 as I'm vulnerable. I had to ask DRS and nurses to sanatise hands and wear masks before examinations. A&E after having a catheter fitted I was left in urine soaked sheets for 4 hours. The nurse on admission was more interested in going on break ( witnessed by ambulance crew). A&E was dirty. Total disrespect throughout the wards I was on for Covid and for covid been able to spread.
Prize Draw Data
Prize Draw Data
Poor
June 17, 2021
In 2020 I took my now deceased father who was suffering from severe leg pain and it was suspected a there could be a blood clot. We were in there waiting 11 hours my father then 85 sat on chair all that time. We were told we were waiting to be called to AMU. At 7pm, after 9 hours I was fed up and went to check with AMU what the delay was only to be told they had stopped taking patients at 5pm and had told A&E this. I was fuming that my poor father was say there patiently for so long, he was weak, tired and staff where enjoying a bit of banter. When I raised this with them they said they didn’t know which shows how mismanagement’s the department is. Eventually a consultant came who had seen my father sat there for a few hours helped get him discharged which was around 9pm and his ultrasound was booked in for the next day. Today this still breaks my heart although my father is no longer with us.
Prize Draw Data
Prize Draw Data
