Heartlands Hospital
Feedback Rating
Based on 1228 reviews
Reviews (1228)
Long waiting times and slow processes
December 7, 2020
Long waiting times and slow process to get through tests but understand that there are strains on all services.
Irresponsible and of low quality care
Nephrology
August 24, 2020
The hospital do not have any sense of responsibility. I got a referral letter for cardiology department to arrange urgent appointment for heart failure clinic in early June. No one respond for me. Recently I received a letter for appointment in mid september despite it was an urgent referral. Also recently the urology department called me as I got 3-4episodes of diffuse blood in urine with no pain or fever. They told me that somebody is going to call me on monday to discuss my condition. No body has called me till now today, monday. I am a consultant doctor worked with them before for 5 years and they treating me like that what about other ordinary patients what they will do.
Really completely unhappy about their quality of care given for me.
Really completely unhappy about their quality of care given for me.
Worked well during lockdown
Infectious disease department
July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Infectious disease department at Heartlands Hospital.
Answer: Infectious disease department at Heartlands Hospital.
Lack of communication between staff teams
Liver ward
March 9, 2020
My husband died in Heartlands hospital a few weeks ago - the care my husband received from the nurses was good. There were problems with his care - one being staff shortages which meant I ended up changing my husbands dressings and caring for him outside of normal medical duties performed by the nursing team. I ended up offering to pay for any extras such as extra dressings (which I did pay for) and a larger bed - overall the care was good within what could be provided with the resources available.
There also seemed to be a lack of communication between staff teams which makes me worry whether things could have been missed.
Our children are under 14 and were therefore not allowed onto the ward - there was no allowances made even though my husband was touch and go and it was his wish to see his children before passing away - he didn't get to see them.
Some of the equipment was faulty - they had to try 3 machines before getting a proper heart reading from my husband as each one was giving different readings - staff acknowledged faulty machines but continued to do their best.
I finally managed to get a larger bed for my husband after his existing bed was leaving grid marks on his body - the head nurse had to get permission via a meeting before this was granted - again I offered to pay for one myself as it was required.
My husband was going to fund raise money for the ward once he got better, but isn't able to do this now.
There also seemed to be a lack of communication between staff teams which makes me worry whether things could have been missed.
Our children are under 14 and were therefore not allowed onto the ward - there was no allowances made even though my husband was touch and go and it was his wish to see his children before passing away - he didn't get to see them.
Some of the equipment was faulty - they had to try 3 machines before getting a proper heart reading from my husband as each one was giving different readings - staff acknowledged faulty machines but continued to do their best.
I finally managed to get a larger bed for my husband after his existing bed was leaving grid marks on his body - the head nurse had to get permission via a meeting before this was granted - again I offered to pay for one myself as it was required.
My husband was going to fund raise money for the ward once he got better, but isn't able to do this now.
They provided good care
March 4, 2020
My son was born at Heartlands Hospital. They provided good care but not as good as other Hospitals. Not as clean as other Hospitals either. Could be more clean and tidy.
The hospital doesn’t communicated very well
February 21, 2020
Referred by GP for hospital but every time I have to go for my splints I have to be referred by GP. New splints or repair to existing splints, makes the process longer when it shouldn’t be. Referred by GP for physio when actually that was the wrong department. The hospital doesn’t communicated very well between the departments, otherwise they would know what was appropriate for me as I am a well known patient.
Long wait to see a rheumatologist
February 18, 2020
Long wait to see a rheumatologist. I am waiting since last 17 weeks to get my first appointment with rheumatologist, which I think is too long and I am in great pain.
I received very poor service from them.
Accident and emergency services
February 12, 2020
By mistake I inhaled some sort of fumes, I was feeling very ill and out of breath. I went to A&E waited for 3 hours. When seen was told that nothing is wrong with me and was send back home. Whole night I was awake and went back in the morning to Badger out of hours. They again asked me to go back to A&E. Nurse there after seeing me said you are back again, I heard her saying to doctor that she is just pretending to be ill otherwise I think she is fine, which was very rude. I received very poor service from them.
Staff were lovely
February 10, 2020
It was to see CF team but didn't know where we were going and had to ask a member of staff. Which was really really helpful and walked us all the way to the area of the appointment. Staff was lovely, spoke to my daughter and was always smiley.
lack of care
January 26, 2020
total lack of care mother screaming in pain no one did help her appalling
