Heartlands Hospital

Dear David,
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital. It is quite pleasing to learn of the wonderful care and treatment provided by the paramedics and hospital staff. I will ensure your feedback is passed on to the Emergency Department Team, who I know will be thrilled, to learn that their service has left you with such a positive patient experience. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards,
Patient Experience Team

Dear Marie,
I am very sorry to hear that you had a negative experience at Heartlands hospital. As a Trust we welcome feedback like yours as it would enable us identify areas of improvement. If you would be willing to provide further details of the particular ward/department, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team

Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. I am very pleased that you had a good patient experience.
Kind regards, Patient Experience Team

Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. I am very pleased that you had a good patient experience.
Kind regards , Patient Experience Team

Dear Bettina ,
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital, A&E Department.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team for A&E to share with their staff. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Experience Team "

Thank you for your feedback.
Kind regards, Patient Experience Team

Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry to learn of the concerns you raise in relation to your care and treatment. If you wish to pursue the concerns you have raised, then you can do this by contacting a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards,
Patient Experience Team

Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry that you were not attended to for six hours despite being in excruciating pain. I would like to reassure you that we take seriously any issues our patients/visitors raise with us and we value your feedback regarding our emergency services. If you would be willing to provide further details of the particular ward/department, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team

Dear John,
Thank you for taking the time to post your feedback following your recent attendance at Heartlands Hospital for cancer surgery.
I am so pleased to read that you felt supported throughout and well looked after throughout by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.
I will ensure that your feedback is forwarded to the senior manager and their team, who I am sure will be thrilled to read your comments.
Once again, thank you for your feedback and please contact us if you require any other assistance.
Kind Regards, Patient Experience Team

Thank you for your comments, if you have any concerns that you wish to follow up please contact our Patient Relations Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net
Kindest Regards, Patient Experience Team