Reviews (1307)

Brilliant

December 28, 2022
Paediatrician put my son on melatonin and it has helped with my son's sleeping. I explained it to my GP and they referred him to the paediatrician. They were brilliant.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital Paediatrics Department. We are so pleased to hear that your experience has been so positive and that you felt the treatment recommend for your son has made such a difference.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes, Patient Experience Team


Provider responded

They are good

December 23, 2022
They are good, I wish they’d have given me the two tablets I had been prescribed for pre diabetics. Doctor was brilliant.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that your experience has been a positive one but obviously sorry to hear that there were some delays/issues with your medication and hope that these have now been resolved.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Alright bit slow

December 23, 2022
Alright bit slow, but it was okay. Used the physiotherapy service. Communicate well about the appointment, no problem at all.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We're pleased to hear that you have received good communication about your appointment.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Pretty good but busy

Accident and emergency services
December 19, 2022
Pretty good but busy. They did my X-ray, I went back and they said I had broken it. Was fine.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

They were brilliant

December 14, 2022
Nurses couldn’t do more for us. They were brilliant. Go for appointments.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are so pleased to hear that your experiences have been so positive and that you've been so well looked after by the nurses at your appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

They looked after me

Accident and emergency services
December 14, 2022
They looked after me . Went to A&E then was kept in overnight. Place was clean and staff was nice.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartland Hospital. We are so pleased to hear that your experiences have been so positive and that you've been so well looked after by the staff in A&E.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes, Patient Experience Team


Provider responded

Everything was fine

December 14, 2022
I've been okay. I had a fall and pressed my alarm bell and the ambulance took 4 minutes to come. Everything was fine at the hospital. Didn't have to wait a very long time.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about you had such short waits for your ambulance and treatment, and everything has been fine here.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

You will be there all day

December 13, 2022
You will be there all day, I have been in the past. The times were easier. You have to walk for a while to get to where you were going.
Anonymous

Reply from Heartlands Hospital

Dear patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you've had such long waits and that you are faced with long walks to get around the hospital.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

It’s too far having to go there

December 13, 2022
It’s too far having to go there. It costs me a lot to go there in a taxi, but I have to go because I can’t see the doctor, I will.
Anonymous

Reply from Heartlands Hospital

Dear patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you are having difficulty attending your appointments.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Misdiagnosed son

December 12, 2022
They sent my son home saying he had a virus after being ill for so long. He ended up crashing and nearly dying and was sent to the children's and diagnosed with Cancer on the brain.
Anonymous

Reply from Heartlands Hospital

Dear relative

Thank you for taking the time to provide feedback Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear what has happened with your son and that he has now at Birmingham Children's Hospital.

We are obviously really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) if you haven't already to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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