Heartlands Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

We apologies for the long waiting times this is due to staff shortages and extra pressure on the system at this time.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

We apologies for the long waiting times this is due to staff shortages and extra pressure on the system.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the A&E Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Best wishes
Patient Services Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team

I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.

Kind regards
Patient Experience Team

Thank you for taking the time to post your comments regarding the Cardiology Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

We apologies for the poor patient experience you received at the time.

Kind regards, Patient Experience Team

We are sorry to hear about your unsatisfactory patient experience, and apologise for the late response to your feedback. If you are or have any issues you wish to raise with the treatment and care you are receiving please do not hesitate to contact the Patient Services Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action.

Kind regards
Patient Services Team