Hillcrest Surgery - Twickenham Road

Dr always listens carefully to a description of any ailments and has an exceptionally professional yet sympathetic manner. A first class Doctor.

Phone is often unanswered, when using the online process they have claimed the you have sent it to the wrong email even though it goes to the surgery directly and you can have a copy of what you put down email to yourself.
Currently trying to book a follow up blood test whilst writing this as 18 minutes have past trying to get through at 13:40.
Doctor only talked over the phone when I thought an examination was needed.

Dr responsive

Sorted my medication and made me an appointment to see him.

Had taken a lot to reach out for help, had mentioned certain sensitive info on econsult. When Dr rang I was in middle of supermarket, being asked things that were on the econsult, trying not to breakdown. The very least she should have read the econsult.

The nurse made me feel at ease during the whole process. I would say the most difficult process was trying to book the appointment.

Nice folk dont get to see these days,I use the on line service for tablets & e-consult for any updates

Need to know earlier as it is now the weekend and I may need treatment

I have again attended for another review of my bp so that I can have a repeat prescription. The nurse was unable to request as she said she didn’t know how to do it. She couldn’t read my blood test results from 3 weeks previous. I’m gambling no one has looked at these results because the running of the practice is completely incompetent. I suggest said nurse needs more training. I am now again running out of tablets which are prescribed by my hospital professor.

Staff were very obliging and helpful.