Hillcrest Surgery - Twickenham Road
Feedback Rating
Based on 87 reviews
Reviews (87)
5
December 11, 2020
Good
very bad
October 9, 2020
Number one staff from reception very bad they don’t helpful also only one doctor he is very good doctor and care. Other ways they are not a good doctor if you have Cancer they just give you Paracetamol that’s not fire at all I am already on the Medication which is hospital Decide it for me to take 200 mg Sertraline but whenever I have no Enough medication anti-Vietnam asked them to get some more they going to give me the wrong medication if which is hospital not decided if I’m taking this medication. So they are make me feel very low and sick as well I have to every time to call the hospital to tell them why they do that. That’s only a doctor he is very Fantastic doctor and really care that’s all other ways they need to back to university
Rude staff
July 23, 2020
I tried to phone to chase up an urgent referral which the GP was supposed to have made to the QE. I contacted the surgery and they assured me the referral had been made but when I contacted the QE they could find no record of the referral ever having been received. I contacted the surgery again and explained the situation to the receptionist and she kept talking over me and eventually ended the call abruptly without assisting me. If she had listened she would have understood that I was after the email address the referral was sent to and the time it was sent so I could have gone back to the QE with this information to help them locate the referral if it had in fact been done.
they're not Arvid listeners & disrespectful
July 21, 2020
Difficult to contact per telephone, the staff are unfriendly, disrespectful and are not good listeners. they are unsympathetic and inconsiderate. after a recent major and life changing operation, a mistake was made in some of my medications. I couldn't get the receptions to listen to me let alone help me in my request. when I finally was able to contact a doctor after 2 days, he also made mistakes.
Unable to reach by telephone
June 1, 2020
I am surprised to see a good review of the appointments and service. I tried 27 times to telephone them this morning and never reached a real person. The phone was either engaged or just not answered. I have just tried in the evening when they are still supposed to be open and no-one answered the phone. Last week I also tried on two separate days; on the one occasion when I got through, there were no telephone appointments left. There is one doctor I trust and respect and would really like to speak to him, but it seems impossible.
Appointments and service good
March 16, 2020
Appointments and service good. Nurses and midwife ok.
Feedback Following Scan
October 16, 2014
Doctor gave very thorough explanation of scan and then the next steps we need to take afterwards. She was very clear and understanding and treated us as a person not a number
