Hillcrest Surgery - Twickenham Road Healthwatch Birmingham & Solihull

Pathetic service

March 5, 2021

I have again attended for another review of my bp so that I can have a repeat prescription. The nurse was unable to request as she said she didn’t know how to do it. She couldn’t read my blood test results from 3 weeks previous. I’m gambling no one has looked at these results because the running of the practice is completely incompetent. I suggest said nurse needs more training. I am now again running out of tablets which are prescribed by my hospital professor.

Paul McWilliams

Helpful

March 5, 2021

Staff were very obliging and helpful.

Cheryl Wheeler

Reply from Hillcrest Surgery - Twickenham Road

Dear Ms Wheeler

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased you had such a positive experience. Your comment will be shared with the team. Thank you for sharing this.
Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

I was seen within 5 minutes of my appointment

March 5, 2021

Nurse who carried out my smear was lovely, and explained everything to me.

Helen Gough

Reply from Hillcrest Surgery - Twickenham Road

Dear Ms Gough

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased you had such a positive experience at the practice. Your comment is shared with the relevant team members.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

Was easier than trying to get through on the phone

March 5, 2021

Had to redo it a few times as the questions asked wasn't relevant

Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased you have used the econsult electronic form. The form has been designed to gain as much information as possible to aid the clinician, however, we appreciate all of the questions may not apply to everyone.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

I hardly had to wait

March 5, 2021

Friendly atmosphere, staff were all very nice

Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased you had such a positive experience at the practice.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

A very nice experience.

March 5, 2021

Very friendly and quick appointment

Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

All good

March 3, 2021

I was well informed not rushed

Terence Price

Reply from Hillcrest Surgery - Twickenham Road

Dear Mr Price

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased to hear you were happy with your consultation.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

Satisfactory

March 1, 2021

Follow up was reasonably good.

Anonymous

Nurse was efficient and friendly.

March 1, 2021

I was seen quickly and treated with respect.

Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased to hear were happy with your experience at the practice. For your information, all comments are shared with our Practice Team.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

Can never get through on the phone

March 1, 2021

The phone line is constantly by the time you get through there are no appointments left

Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

The phones are often busy especially at peak times, however, if you have access to the internet please use our econsult form, which is available on our website HILLCREST TWICKENHAM ROAD | MODALITY PARTNERSHIP
You can complete this at any time and it will be reviewed by a clinician and you will be contacted accordingly.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery

Hillcrest Surgery - Twickenham Road

Reviews (89)

Pathetic service

Helpful

I was seen within 5 minutes of my appointment

Was easier than trying to get through on the phone

I hardly had to wait

A very nice experience.

All good

Satisfactory

Nurse was efficient and friendly.

Can never get through on the phone

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