Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

On behalf of the Practice thank you so very much for your kind words which is much appreciated by the nurse you consulted. For your information all comments are shared with the practice team. We genuinely strive hard at the practice to continue providing the high level of service that our patients need and deserve.
Kind regards
Karen Carroll
Patient Services Manager

Dear Miss Poole
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy in respect of the service we provide.

If you wish to speak to me regarding this, please contact me at the practice.

Kind regards

Karen Carroll
Patient Services Manager
Hillcrest Surgery

Dear Mrs Buck

Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy in respect of the service we provide.

The form to which you refer is our online econsult form and you would have been sent the link for this to use each time you need advice/support from a clinician. You do not need to contact us for this each time as you can use the same link or the form is also available on our website too. We have been using this service for ten months now with great success. When you complete this form and submit it you will get as message that it has been sent successfully and we will contact you accordingly. This may be a misunderstanding and I am happy to discuss this with you if you would prefer and you can contact me at the practice. In respect of the receptionist being rude, I would need further information and again I am happy to speak to you regarding this.
Kind regards

Karen Carroll
Patient Services Manager
Hillcrest Surgery

Dear Ms Lee
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you were not completely happy with the service we provide.
Since the Pandemic started in March we are not booking direct face to face appointments with clinicians. However, we are booking telephone consultations and have introduced an online econsultation form too. A clinician will then triage the problem you are experiencing and will arrange the appropriate intervention. This may be a telephone call, a video consultation or face to face if deemed necessary. In terms of follow ups with a clinician if the clinician deemed this necessary they can arrange this with the patient directly.
In terms of knowing who your GP is I can advise this is Dr Gupta.
If you require any further information regarding the points you have raised or wish to discuss this further please contact me at the practice on 0121 373 1885 or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Kind regards
Karen Carrol
Patient Services Manager

Dear Patient
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy in respect of the service we provide. As your comment was posted anonymously I cannot contact you directly. I would welcome the opportunity to discuss this in more detail as I am unclear what the issue is that you are experiencing and need further clarity.

If you wish to discuss this further please contact me at the practice either by telephone or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Yours sincerely
Karen Carroll
Patient Services Manager

Dear Patient
Thank you for taking the time to leave a comment it is very much appreciated.

On behalf of the Practice thank you so very much for your kind words which is much appreciated by the clinician you consulted. For your information all comments are shared with the practice team. We genuinely strive hard at the practice to continue providing the high level of service that our patients need and deserve.
Kind regards
Karen Carroll
Patient Services Manager

Dear Ms Cotterill
Thank you for taking the time to leave a comment it is very much appreciated.
On behalf of the Practice thank you so very much for your kind words which is much appreciated by the clinician you consulted. For your information all comments are shared with the practice team. We genuinely strive hard at the practice to continue providing the high level of service that our patients need and deserve.
Kind regards
Karen Carroll
Patient Services Manager