Jiggins Lane Medical Centre

Very rarely get to speak to a doctor

I was given a diabetes tablet which can lead to toe amputation and I was not told about it by the GP. As a consequence after a year I had complications and the toe was amputated.

Accessing it is very easy, you fill out a form and then they advise if you need a telephone or face to face appointment. They get back to you within a couple of hours. It's easier now than the old system.

They're alright, they got me referred for surgery. I don't often use them but when I need them they're very good. Receptions is good too.

It's a challenge to get an appointment and talk to my own GP. Reception staff are very rude and unhelpful.

Fantastic, I don't have any issues.

A negative experience. The solution to everything is personal. They avoid referring you to the hospital when there is a serious issue in place. They don't do things the right way for a majority of the doctors.

You can only apply to speak to a doctor via the Internet. Then they may or may not phone you back at any time in the next 3 days. As someone who works for the NHS I can not have my phone on me whilst at work. So this is useless to me. I have 2 issues I need to see a doctor about, but have been putting it off for months now as it's too much hassle. Also, I am OK with using the Internet, but many older people struggle or simply won't have anything to do with it. These people are ignored and forgotten by the GP surgery.

The GPs and nurses listen to my issues and provide excellent support.

A very busy surgery but the doctors listen to you and provide very good care all of the time.