Jiggins Lane Medical Centre

Appointments are not easy to get unless you fill the forms in. You have to tell them you have an illness on them. I think they should also run more tests before the say you have a virus.

It's hard to get appointments.

Sometimes they can be good and sometimes poor. Their service delivery is a mixed bag.

Most of my appointments have been by phone. No face to face appointments at the moment.

Very good. I have never had any issues with them. They keep up with my diabetic reviews and I don't struggle to get appointments or getting seen.

I always ask for a specific doctor. If he is not there I will ask to see him the day he is available. I don't mind waiting.

I use them when necessary. I have to be really ill to use them, but they will do phone calls and if it's really bad they will call you in for an appointment.

Bad attitudes of staff. They speak about medication but they don't listen to me. They talk to us but I don't feel listened to. They need to listen when I say something isn't working.

It's always an uphill task to get an appointment. They are very poor at replying back if you leave a message on the phone.

Terrible. It took over 80 phone calls to get onto a waiting list before your call was even answered by receptionist. I was originally told all the morning appointments had gone until I kicked up a fuss about the amount of attempted phone calls. I told them it was super urgent I saw somebody and in the end was given a 10 minute appointment if I didn’t mind waiting for the doctor to finish his morning clinic. I got to the GPs 30 minutes before my appointment and walked into the waiting room. They say they had a full clinic but I was the only person sitting in there for the full half hour I waited. 4 doctors had appointments that morning and when I arrived 3 of the 4 were drinking behind the screens. So much for the no appointments available.