Jiggins Lane Medical Centre

What is the point

I don't know how they can diagnose you over the phone with a server chest infection when they haven't even seen you and have no interest in seeing you just prescripe you with antibiotics and thats it. No help what so ever

Ongoing treatment for long-term depression and mental health issues is non-existent.

I tried on several occasions to get my 90yr old mother an appointment on to be informed there are no face to face appointments. The Dr will call you/Mother. The Dr called and advised my Mother to take 2 paracetamol tablets with water. Mom deteriorated her BP 199. I managed to get her to see a Dr at Katie Road Selly Oak where she was seen by Dr who examined my Mother and prescribed BP tablets and gastric tablets. He also took a water sample and examined her abdomen. The Dr was shocked that Mom could not get a face to face appointment with her own GP Thanks to the Dr of Katie Road, there is an improvement in Moms condition.

Terrible, receptionist rule the roost and doctors are not attending the surgery except on a rotating basid

Can not phone up for an appointment in advance, you need to phone at a set time, wait in a queue as everyone has to ring at the same time, and cross your fingers, or do everything on line which doesn't work very well. They seem to forget not everyone is computer literate. There is a message when you ring warning you not to be rude to the receptionist, but in my experience the receptionist is the one who needs the warning about their attitude. Phone appointments only, which is disappointing, also you are not given a time or even an approximate time for the doctor to phone you, so you are left unable to do anything all day in case you miss the call.

Tried to get a letter for travel from the GP, receptionist would not let me speak to anyone, was just told to do a video chat but do not have that facility

Since the pandemic began the service offered by this practice is abysmal

Good

I have been a patient since surgery opened and have had nothing but good service fron doctors nurses and receptionists.