Kingsfield Medical Centre

They are all lovely. One Dr is my favourite. She is very kind. I get the help that I need. Not as easy as it used to be getting appointments because of Covid. Luckily I have had face to face but one appointment has been over the phone.

All of the staff are all amazing and helpful. Excellent surgery. Well run and very friendly.

It's not very good. I got an appointment 2-3 weeks after making the initial phone call and the appointment was not face to face. They told me to send them images of my issue. After I sent these, I found them to be brilliant as they referred me to the Queen Elizabeth Hospital.

Good can contact on phone and see them face to face.

Good can contact on phone and see them face to face.

They are excellent. Always get through on phones.

Phoned at the times they offer and the waiting time on the phone can be 30 mins and by the time they answer all appointments have gone. Done this 4 times now. Have complained to the surgery.
Ended up coming to the womens hospital to get support and ended up having scan.

A well organized, helpful practice. Fairly long wait for planned appointments currently, but you will always be seen if urgent.

The standard of service has deteriorated considerably. The practice was always well run and responsive. Now it seems to have taken Covid as an opportunity to reduce the service it provides to its patients. The contract between the doctor and the individual is broken. The receptionists don't appear to be coordinated. Whilst they have been kind and continue to be so as individuals, they have become gatekeepers from hell. I organised a telephone appointment for my sister and called to ensure that they had the correct number, no call, and no follow-up. To access the service one has to join a rat race to see who can get to the phone at 8:30 am to get a slot in the day. It's the best example of provider capture, how does the ordinary person get a say into how these public-paid services provided by private GP businesses are delivered?

Mixed Experiance