OHP - Lordswood House Medical Practice

Can wait more than30 mins to get through on the phone. The doors are still closed. I recently went with a query and pressed the bell which started a phone ringing. After waiting 10 mins for someone to answer, the phone cut out. I feel completely cut off and isolated from my doctor. There seems to be no way of getting through. To be on the phone for 30-40 mins costs money.

I can never get through to reception. Appts are really delayed.

The phone lines are extremely busy. They keep Cutting off and they never have any appointments left to book. Prescription services are excellent as you book them on line

Good they're always good service.

Fantastic surgery, yes it?s busy as most practises are, but the doctors are all wonderful as are the rest of the team.

Excellent both times. Was efficiently organised. I was booked in and seen in less than 20 minutes both times.

Excellent both times. Was efficiently organised. I was booked in and seen in less than 20 minutes both times.

Brilliant. Well organised. Everyone was really friendly and efficient. In and out with little fuss!

I went to give my blood sample. It was easy and good. The nurse was helpful.

I had a couple of very good telephone conversations with my GP. They are doing good with Phone appointments.